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CPHQ Practice Exam Questions with Correct Answers
CPHQ Practice Exam Questions with Correct Answers A healthcare provider recently conducted a customer satisfaction survey that focused on the five key quality characteristics in the graph below: By analyzing the information, the provider can identify that customers were most dissatisfied with: - Answer-Cost and most satisfied with caring Which of the following team members is responsible for keeping meetings focused? - Answer-The facilitator facilitates and is responsible for team focus...
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- Exam (elaborations)
- • 15 pages •
CPHQ Practice Exam Questions with Correct Answers A healthcare provider recently conducted a customer satisfaction survey that focused on the five key quality characteristics in the graph below: By analyzing the information, the provider can identify that customers were most dissatisfied with: - Answer-Cost and most satisfied with caring Which of the following team members is responsible for keeping meetings focused? - Answer-The facilitator facilitates and is responsible for team focus...
CPHQ Quiz 2 with All Correct Answers
CPHQ Quiz 2 with All Correct Answers A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate? - Answer-gap analysis Which of the following is the best example of use of human factors engineering? - Answer-eliminating waste through reduction in motion A valid data collection tool should incorporate - Answer-the definition of data elements. Leaders enhance e...
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- • 6 pages •
CPHQ Quiz 2 with All Correct Answers A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate? - Answer-gap analysis Which of the following is the best example of use of human factors engineering? - Answer-eliminating waste through reduction in motion A valid data collection tool should incorporate - Answer-the definition of data elements. Leaders enhance e...
CPHQ Study Guide Questions with Complete Solutions
CPHQ Study Guide Questions with Complete Solutions The evolution of quality improvement in healthcare has shifted the primary focus from performance of individuals to the performance of the: a. Medical Staff b. Governing Body c. Ancillary Departments d. Organization's Systems - Answer-D. Organization's Systems The best way to evaluate the effectiveness of performance improvement training is through: a. Observed behavioral changes b. Self-assessments c. Participant's Feedback d....
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- • 7 pages •
CPHQ Study Guide Questions with Complete Solutions The evolution of quality improvement in healthcare has shifted the primary focus from performance of individuals to the performance of the: a. Medical Staff b. Governing Body c. Ancillary Departments d. Organization's Systems - Answer-D. Organization's Systems The best way to evaluate the effectiveness of performance improvement training is through: a. Observed behavioral changes b. Self-assessments c. Participant's Feedback d....
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