- Study guides, Class notes & Summaries

Zendesk Support Admin Certification | Q&A Latest 2024/2025 | 100% PASS What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scrip...

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13 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Administrator ExamSection 6: Security and Data Persistence | Q&A Latest 2024/2025 | 100% PASS Zendesk Sandbox - Answer -A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - Answer -Anyone can see your help center and submit requests. You have two options for setup of users: ...

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8 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Admin Exam Prep: Section 2 Automated Business Rules | Q&A Latest 2024/2025 | 100% PASS What's the difference between a trigger and an automation? - Answer - Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager"You received this either because your client has created a ticket or their ticket has be...

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13 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Training | Q&A Latest 2024/2025 | 100% PASS Tips to be an Active Listener? (5) - Answer -10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer -1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends -...

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24 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Administrator Exam/ Section 3: User Experience | Q&A Latest 2024/2025 | 100% PASS What is the default language in Zendesk - Answer -The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? - Answer -Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-d...

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5 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Admin Exam Prep: Section 3 User Experience | Q&A Latest 2024/2025 | 100% PASS One agent sees that a ticket was submitted at 9:05 am. Another agent sees that the ticket was submitted at 3:05 pm. What setting causes the agents to see different timestamps? - Answer -Agent profile time zone. Ticket timestamps reflect the user's time zone. By default, the user's time zone will be the same as the time zone on the primary Zendesk account. If you'd like to change an individual a...

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4 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Administrator ExamSection 5 Additional Features | Q&A Latest 2024/2025 | 100% PASS What is a web widget? - Answer -The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widge...

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6 pages

Written in 2024/2025

Grade A+

mercylynneh

Zendesk Admin Bundled Exams:::: Q&A Latest 2024/2025

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7 items

AdelineJean

Zendesk Support Admin Certification | Q&A Latest 2024/2025 | 100% PASS What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scrip...

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13 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Administrator ExamSection 6: Security and Data Persistence | Q&A Latest 2024/2025 | 100% PASS Zendesk Sandbox - Answer -A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - Answer -Anyone can see your help center and submit requests. You have two options for setup of users: ...

-

8 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Admin Exam Prep: Section 2 Automated Business Rules | Q&A Latest 2024/2025 | 100% PASS What's the difference between a trigger and an automation? - Answer - Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager"You received this either because your client has created a ticket or their ticket has be...

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13 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Training | Q&A Latest 2024/2025 | 100% PASS Tips to be an Active Listener? (5) - Answer -10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer -1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends -...

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24 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Administrator Exam/ Section 3: User Experience | Q&A Latest 2024/2025 | 100% PASS What is the default language in Zendesk - Answer -The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? - Answer -Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-d...

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5 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Admin Exam Prep: Section 3 User Experience | Q&A Latest 2024/2025 | 100% PASS One agent sees that a ticket was submitted at 9:05 am. Another agent sees that the ticket was submitted at 3:05 pm. What setting causes the agents to see different timestamps? - Answer -Agent profile time zone. Ticket timestamps reflect the user's time zone. By default, the user's time zone will be the same as the time zone on the primary Zendesk account. If you'd like to change an individual a...

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4 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Administrator ExamSection 5 Additional Features | Q&A Latest 2024/2025 | 100% PASS What is a web widget? - Answer -The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widge...

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6 pages

Written in 2024/2025

Grade A+

AdelineJean

Zendesk Exam Package Deal Questions And Verified Answers 100% Guaranteed Pass | Latest Update

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2 items

JOSHCLAY

Zendesk Support Admin Certification Exam Questions and Answers 100% Solved What is a View? - Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Areas inside tickets to add in more contextual information about the customer. What are Events? - Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Enable agents to update tickets with scripted answers based on predefin...

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16 pages

Written in 2024/2025

Grade A+

JOSHCLAY

Zendesk Final Exam Comprehensive Questions And Answers 2024

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4 pages

Written in 2024/2025

Grade A+

waynev

Zendesk Training Questions And Answers

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2 pages

Written in 2024/2025

Grade A+

GEEKA

Zendesk Support Admin Certification Questions & Answers

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8 pages

Written in 2024/2025

Grade A+

GEEKA