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Zendesk Training | Q&A Latest 2024/2025 | 100% PASS
Preview 3 out of 24 pages
Zendesk Training | Q&A Latest 2024/2025 | 100% PASS Tips to be an Active Listener? (5) - Answer -10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer -1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends -- Background - Answer -"2020 changed everything. Stuck at home, customers flocked online. Almost overnight, agents began operating apart. And companies scrambled
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