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Zendesk Support Admin Certification | Q&A Latest 2024/2025 | 100% PASS

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Zendesk Support Admin Certification | Q&A Latest 2024/2025 | 100% PASS What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? - Answer -Triggers, Automations, and SLAs. What type of Business Rule is event-based? - Answer -Triggers What type of Business Rules are time-based? - Answer -Automations and SLAs. What is an Automation? - Answer -A Business Rule in which something happens to the ticket after a certa

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