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Zendesk Final Exam Comprehensive Questions And Answers 2024

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ZENDESK FINAL EXAM COMPREHENSIVE QUESTIONS AND ANSWERS 2024

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ZENDESK FINAL EXAM COMPREHENSIVE QUESTIONS AND
ANSWERS 2024
4x - (answer)Any customer service interaction is ___ more likely to drive disloyalty, than loyalty.



70% - (answer)Support makes up ____ of Zendesk's revenue.



75% - (answer)______ of most innovative companies use Zendesk Support.



-lack of agent knowledge/power/insight

-complex or outdated existing systems

-unproductive agents - (answer)What are the 3 reasons why most companies are unable to provide great
customer support?



-reduce customer effort - (answer)1 thing Zendesk does to address how customers can provide better
support (1/3)



-reduce agent effort - (answer)1 thing Zendesk does to address how customers can provide better
support (2/3)



-innovate and scale to stay ahead - (answer)1 thing Zendesk does to address how customers can provide
better support (3/3)



-Answer Bot

-Embeddables

-Ticket Forms - (answer)3 Product(s)/features that help reduce customer effort



-Macros

-Knowledge Capture

-Pathfinder - (answer)3 Products/Features that help reduce agent effort

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