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What is Communication? - Answer Involves all messages other than words or language, including aspects of the voice, body, movement, facial expressions, space, time, smell, and the environment Behavior that has some sort of social meaning Why does nonverbal communication play an important role in our interactions with others? - Answer 60-65% of social meaning is derived from nonverbal behaviors, adults often rely more on nonverbal cues than verbal cues; important for expressing emot...

Nonverbal communication - Answer all the messages other than words that people exchange in interactive contexts what counts as communication - Answer 1. sender intends to send a message 2. receiver pays attention to and interprets the message 3. receiver's interpretation is accurate successful communication - Answer person intentionally sends a message miscommunication - Answer person intends too send a particular message but it is interpreted incorrectly att...

Nonverbal Communication - Answer "Involves all messages other than words or language, including aspects of the voice, body movement, facial expressions, space, time, smell, and the environment" (Guerrero et al., 2008, p. 9) ¨ "Refers to communication effected by means other than words, assuming words are the verbal element" (Knapp et al., 2014, p. 8). ¨ Messages/Channels/Senders/Receivers are important elements Messages - Answer info you're trying to con...

How much of our meaning derives from nonverbal behavior? - Answer 60-65% of social meaning derives from nonverbal behavior When do we rely more heavily on verbal messages for meaning? - Answer Studies show that adults often interpret messages by relying more on nonverbal than verbal cues. People also rely more on nonverbal than verbal communication to send positive and negative messages to relational partners, such as spouses, family members, or best friends. Verbal messages usually...

nonverbal signals of love - Answer Ruben's love scale self-reports of love correlated with: - Affirmative head nods - Duchenne smiles - Forward lean - Hand gestures Gaze and Initial attraction study - Answer heterosexual participants look at photos of men and women. Eye-tracking recording system watched where their eyes went first - All participants initially attracted to the face of opposite sex models first and for longer periods of time (especially women) - Then women l...

1. Which communication channel is it easier/harder to detect when someone is being deceptive. Which channel is it easier/harder to successfully tell a lie? - Answer Clues to Lying: -voice pitch is a more dependable indicator than facial expression -ears are better than eyes at distinguishing truth from falsehood -tone in which words are spoken=very valuable indicator as to whether someone is lying (434) -face=least leaky channel, best liar -person's ability to deceive varies wit...

More romantic love leads to what nonverbal signals? - Answer -more affirmative head nods -duchenne smiles -forward leaning -hand gestures How pitch changes when speaking to a romantic partner - Answer men: raise pitch when talking to gf women: lowered pitch when talking to bf when is the most touch used in a relationship - Answer middle stages which nonverbals show high romantic attraction? - Answer head nods short back channels longer smile furation more freq...

Paralanguage - Answer - The way we say words, rather than the actual words spoken. -Referring to our vocal qualities’ w/o words like: accents, pitch, pauses, and rate/speed Behavioral Terminology in Paralanguage (3) - Answer VOCAL QUALITIES: vary from speaker to speaker. - Don't vary within a speaker, only from person to person. So, you can't change these aspects of your voice. - Everyone has a different voice (i.e. nasally, raspy, etc.) VOCAL PROPERTIES: characteris...

Nonverbal signals of love - Answer o 60 dating couples (discussions) o Self-reports of love correlated with (Rubens love scale: how much romantic love you have for your partner) -More affirmative head nods -More Duchenne smiling -More forward leaning (toward partner) -More hand gestures Gaze and Intimacy - Answer -Couples who score high on romantic love scale exhibit a lot more gaze -Need for affiliation is positively associated with mutual gaze Gaze and initial attractio...

Why might people stereotype others based on how they sound? What is this hypothesis called? - Answer "What sounds beautiful is good" hypothesis: vocal attractiveness would garner positive impressions Advantages The vocally attractive person has several advantages over the vocally unattractive person Personality perceptions- people with "good voices as good people" False sense of similarity More socially skilled What are the two important qualities of an attractive voice...

Functions of Paralanguage - Answer • Traffic signal/ regulating the flow of conversation • Increase the tone, pauses- hold the floor, silent- deny the floor • Emotional states • Cognition: plan what to say and recall info, thinking of something complicated and increase our uses of pause • Speaker characteristics: attractiveness, gender, age, personalities, etc. Behaviors of paralanguage - Answer • Vocal Qualities • Vocalization • Temporal characteristics Voc...

nonverbal communication - Answer nonverbal communication is defined as all messages other than words or language, including aspects of the voice, body, movement, facial expressions, space, time, smell and the environment or refers to communication effected by means other than words, assuming words are the verbal element. What are the channels of nonverbal communication? - Answer The nonverbal channels of communication consists of kinesics, appearance and adornment, vocalics, contact...

interpersonal communication - Answer the production and processing of verbal and nonverbal messages between two or a few persons production - Answer part of interpersonal communication definition creating interpersonal messages the things we say (verbal, nonverbally, through text, etc. ) processing - Answer part of interpersonal communication definition sharing understanding with our messages linear model - Answer model of interpersonal communication one wa...

Know what *Communication privacy management theory* asserts and the meaning of the terms associated with it: boundary structures, boundary turbulence, ownership, permeability, and cooperation. - Answer - explains how individuals cope with the need to maintain privacy boundaries - people set up *boundary structures* to control the risks inherent in disclosing private information - *boundary turbulence* occurs when boundary structures are violated - when we *own information*, we believe we...

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Internal Analysis - Answer Looking inside the firm to analyze its resources, capabilities, and core competencies allows us to understand its strengths and weaknesses -Linking a firm's internal analysis to it's external analysis leverages its internal strengths to exploit external opportunities and mitigate internal weaknesses and threats Two Methods of Internal Evaluation - Answer 1. Resource Based View (RBV) and VRIO Framework 2. Value Chain Analysis Core Competencies - ...

acquisition - Answer A form of a merger whereby one firm purchases another, often with a combination of cash and stock. Backward Integration - Answer A firm's acquisition of its suppliers BCG Growth-Share Matrix - Answer A corporate portfolio framework developed by the Boston Consulting Group that categorizes a firm's business units by the market share that they hold and the growth rate of their respective markets Conglomerate (Unrelated) Diversification - Answer ...

Corporate restructuring seeks to improve efficiency and performance through such actions as realigning divisions in the firm, reducing the amount of cash under the discretion of senior executives, and acquiring or divesting business units. - Answer True This is the definition of the term corporate restructuring. A flat organization is composed of many hierarchical levels and narrow spans of control - Answer False A tall organization is composed of many hierarchical levels and narr...

Business Strategy: - Answer A strategy delineating how a business unit competes with its rivals; also called competitive strategy Business Unit: - Answer An organizational entity with its own unique mission, set of competitors, and industry. Competitive Advantage: - Answer A state whereby a business unit's successful strategies cannot be easily duplicated by its competitors. Differentiation Strategy: - Answer A generic business unit strategy in which a larger ...

Mission - Answer is a broadly defined but enduring statement of purpose that identifies the scope of an organization's operations and its offerings to the various stakeholders Strategy - Answer refers to top management's plans to develop and sustain competitive advantage so that the organization's mission is fulfilled. Competitive advantage - Answer is a state whereby a firm's successful strategies cannot be easily duplicated by its competitors. Maintaining a sus...