Itil v3 Study guides, Class notes & Summaries

acceptance Formal agreement that an IT service, process, plan or other deliverable is complete, accurate, reliable and meets its specified requirements. Acceptance is usually preceded by change evaluation or testing and is often required before proceeding to the nex access management (ITIL Service Operation) The process responsible for allowing users to make use of IT services, data or other assets. Access management helps to protect the confidentiality, integrity and availability of assets by ...

ITIL V3 Exam Final Latest 2024/25 | RATED A+

ITIL V3 Exam Preparation Questions And Answers

ITIL Foundations v3 Sample Exam 1 Updated 2023 with complete solution

A set of recommendations was developed by UK Government's __________ in the 1980's. - Answer Central Computer and Telecommunications Agency (CCTA) - 1989-96 (ITIL v1) - 2006 (ITIL v2) - 2007 (ITIL v3 aka ITIL 2007 Edition) - 2011 (ITIL v3 aka ITIL 2011 Edition) - 2019 (ITIL v4) - Answer Versions of ITIL - Foundation - Practitioner - Intermediate - Expert - Master - Answer Certification levels within the ITIL v3 scheme - Foundation - Managing Professional - Strategic...

ITIL v3 Practice Questions with correct answers

Which of these statements represents an objective of service level management? - ANSWER Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ANSWER The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ANSWER Service Knowledge Management System Only one person may be __________ for an activity. - ANSWER accountable The primary a...

Which of these statements represents an objective of service level management? - ️️Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ️️The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ️️Service Knowledge Management System Only one person may be __________ for an activity. - ️️accountable The primary aim of In...

ITIL 4 Foundation questions and answers graded A+ already passed 2023Organizations that provide IT services use ITIL v3 and 4 concepts and practices to achieve what? key outcomes How do ITIL key principles, terminology, and models benefit so many organizations today? by being embedded in IT management tools Sandy is planning to provide ITIL training for her employees. How can ITIL compliance be used to benefit her organization? by providing employees a ready-made model to suppor...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...