Service Now Certified System Administrator(CSA)

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items Answer: B NO.3 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark Answer: B NO.4 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C. event D. task Answer: D NO.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave Answer: A C D F NO.6 What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Answer: B NO.7 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items Answer: A NO.8 Which one of the following statements describes the purpose of a Service Catalog workflow? A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications Answer: C NO.9 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Answer: C NO.10 Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? A. Form B. List C. Dashboard D. Timeline Answer: C NO.11 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue D. A Dictionary Override sets field properties in extended tables Answer: D NO.12 Record numbers have to be manually incremented A. True B. False Answer: B NO.13 ServiceNow is a single-instance, multiple tenant architecture? A. True B. False Answer: B NO.14 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View Answer: A C D E NO.15 UI Policy can make fields read-only, mandatory, or hidden. A. True B. False Answer: A NO.16 What are the two aspects to LDAP Integration? A. Data Population B. Data formatting C. Authorization D. Authentication Answer: A D NO.17 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy Answer: B NO.18 Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance Answer: A NO.19 What are the four knowledge workflows available in the ServiceNow base instance? A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state B. Instant Publish: Immediately publishes a draft article without requiring an approval C. Instant Retire: Immediately retires a published article without requiring an approval D. Retire Knowledge: Moves a knowledge article to the retired state. Answer: A NO.20 Which three Variable Types can be added to a Service Catalog Item? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List C. Number List, Single Line Text, and Reference D. Multiple Choice, Select Box, and Checkbox Answer: D NO.21 How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry Answer: A NO.22 What are the three components of a filter condition? A. Table B. Value C. Field D. Operator Answer: B C D NO.23 There are common types of Interfaces (Numeric Value) 6: There are six common types of interfaces A. Homepage: Consists of navigational elements, functional controls, and platform information. B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally. C. Form: Data is entered into ServiceNow through forms D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen. E. Maps: Display ServiceNow data graphically on a Google map F. Timelines: Used to track tasks or projects Answer: C NO.24 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records Answer: D NO.25 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default Answer: D NO.26 Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication Answer: B C D NO.27 Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Answer: A NO.28 Which of the following allows a user to edit field values in a list without opening the form? A. Data Editor B. Edit Menu C. List Editor D. Form Designer Answer: C NO.29 In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Answer: A NO.30 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Answer: D NO.31 Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship Answer: A NO.32 Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes. B. T ks. C. They are optional. D. hey are the building blocThey provide options. Answer: B NO.33 What are the main UI component(s) of the ServiceNow Platform? A. Banner Navigator B. Banner Frame C. Application Frame D. Application Navigator E. Content Menu F. Content Frame Answer: B D F NO.34 The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and Workflows C. Order Guides, Catalog Items, and Workflows D. Record Producers, Order Guides, and Item Variables Answer: A NO.35 Access Control rules may be defined with which of the following permission requirements? (Choose three.) A. Roles B. Conditional Expressions C. Assignment Rules D. Scripts E. User Criteria F. Groups Answer: A B D NO.36 Which are states that you can make a field on a form using UI Policy? A. read-only B. write-only C. Necessary D. Mandatory E. Empty F. Hidden Answer: A D F NO.37 Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size Answer: A C D NO.38 database live at the Data Center. A. True B. False Answer: A NO.39 is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. Answer: Server NO.40 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Answer: A NO.41 What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking Answer: B NO.42 What is the Import Set Table? A. A table where data will be placed, post-transformation B. A table that determines relationships C. A staging area for imported records D. A repository for Update Set information Answer: C NO.43 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. live Feed C. Virtual Agent D. Connect Chat Answer: C NO.44 Reports can be created from which different places in the platform? (Choose two.) A. List column heading B. Metrics module C. Statistics module D. View / Run module Answer: A D NO.45 Which one of the following statements best describes the purpose of an Update Set? A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are applied Answer: A NO.46 When using the Load Data and Transform Map process, what is the Mapping Assist used for? A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map Answer: D NO.47 The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form Answer: C NO.48 A group is stored in which table? A. Group[user group] B. Group[sys_user] C. Group[sys_user_group] D. Group[sys_user_group_profile] Answer: C NO.49 When working on a form, what is the difference between Insert and Update operations? A. Insert creates a new record and Update saves changes, both remain on the form B. Insert creates a new record and Update saves changes, both exit the form C. Insert saves changes and exits the form, Update saves changes and remains on the form D. Insert saves changes and remains on the form, Update saves changes and exits the form Answer: D NO.50 What is the purpose of flagging an article in a knowledge base? A. To mark an article to read later. B. Allow a user to submit feedback about an article C. Reporting an error Answer: B NO.51 What is the master table that contains a record for each table in the database? A. [sys_master_db] B. [sys_db_object] C. [sys_master_object] D. [sys_object_db] Answer: B NO.52 Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling C. Dot-Walking D. Record-Hopping Answer: C NO.53 Which one of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-Service Answer: D NO.54 Tables are made up of which of the following? A. records B. lists C. forms. D. fields Answer: A D NO.55 A knowledge article must be which of the following states to display to a user? A. Published B. Drafted C. Retired D. Reviewed Answer: A NO.56 What are the 6 methods available for user authentication? A. Local Database: The user name and password in their user record in the instance database. B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database. D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database. E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database. F. Digest Token: An encrypted digest of the user name and password in the user record. Answer: A B C D E F NO.57 Knowledge articles within a knowledge base are grouped by category. A. True B. False Answer: A NO.58 A REQ number in the Service Catalog represents... A. the order number. B. the stage. C. the task to complete. D. the individual item in the order. Answer: A NO.59 As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. Answer: C NO.60 Knowledge Base Search results can be sorted by which of the following? (Choose three.) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views Answer: A C E NO.61 Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Answer: C NO.62 What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Answer: C NO.63 What refers to an application or system that accesses a remote service or another computer system, known as a server? A. Server B. Client C. Script D. Policies Answer: B NO.64 Which one statement correctly describes Access Control rule evaluation? A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first B. If more than one rule applies to a row, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. Rules are evaluated from the general to the specific, so a table rule must be active to continue Answer: C NO.65 When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges Answer: A B C D NO.66 How are Workflows moved between instances? A. Workflows are moved using Update Sets B. Workflows are moved using Transform Maps C. Workflows are moved using Application Sets D. Workflows cannot be moved between instances Answer: A NO.67 A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items Answer: D NO.68 Which application is used to change the number format per table? A. Number Maintenance B. System Maintenance C. Table Maintenance D. Record Maintenance Answer: A NO.69 What is a way that you can mark a knowledge article for review? A. Flag article B. Review C. Bookmark D. On Hold Answer: A NO.70 What are the 5 provided Roles by ServiceNow? A. System Administrator: The admin role provides access to all platform features, applications, functions and data. B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. Answer: A B C D E NO.71 UI Action can prompt that an Incident has been successfully submitted. A. True B. False Answer: A NO.72 What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles. A. User conditions B. User info C. User Criteria D. User permissions Answer: C NO.73 What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema Answer: D NO.74 What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Answer: A NO.75 What is the platform name for the User table? A. u_users B. sys_users C. x_users D. sys_user Answer: D NO.76 A User is stored in which table? A. User [sys_user] B. User [ sys_user_group] C. User [ syst_user_profile] D. User [user_profile] Answer: A NO.77 What is the difference between UI Policy and UI Action? A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users. B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users. Answer: B NO.78 Where can Admins check which release is running on an ServiceNow instance? A. Memory Stats module B. Stats module C. Sded table D. Transactions log Answer: B NO.79 Which group of permissions is used to control Application and Module access? A. Access Control Rules B. UI Policies C. Roles D. Assignment Rules Answer: C NO.80 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA Answer: C NO.81 Which type of tables may be extended by other tables, but do not extend another table? A. Base Tables B. Core Tables C. Extended Tables D. Custom Tables Answer: A NO.82 ServiceNow uses what term to describe all the data saved within a particular form? A. Fields B. Form C. Record D. Lists Answer: C NO.83 Where would you go in ServiceNow to order services and products offered by various departments? A. Service Catalog B. Self Service C. Service Department D. Customer Service Answer: A NO.84 Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name Answer: B NO.85 Configuration will not affect what others see on their forms. A. True B. False Answer: B NO.86 Data Policy can enforce mandatory data on import. A. True B. False Answer: A NO.87 What displays a set of records from a table? A. View B. Dashboard C. Panel D. List Answer: D NO.88 A role is recorded in which table? A. Role[sys_user] B. Role[sys_user_profile] C. Role[sys_user_record] D. Role[sys_user_role] Answer: D NO.89 Which of the following is used to initiate a flow? A. A Trigger B. Core Action C. A spoke D. An Event Answer: A NO.90 What are the two pathways to view feedback left on a published article? A. Knowledge > articles > My Flagged B. Knowledge base > my knowledge > flagged articles C. Knowledge > My articles > Flagged D. Knowledge > articles > published Answer: A D NO.91 Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common? A. They direct the user to a record producer B. They direct the user to a catalog property C. They direct the user to a catalog UI policy D. They direct the user to a catalog client script Answer: A NO.92 From the User menu, which actions can a user select? (Choose three.) A. Send Notifications B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users E. Order from Service Catalog F. Approve Records Answer: B C D NO.93 Business Rules are used to enforce mandatory data on a form. A. True B. False Answer: B NO.94 What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Answer: D NO.95 Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments. A. True B. False Answer: A NO.96 Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form Answer: B ServiceNow Certified System Administrator Dumps 1. SLA, OLA and UC are configured in which module? Service Level Management (SLM) 2. If the same object is updated in both sets what will happen? The most recent change is moved to the merged update set. The other update remains in its original update set to provide a record of the changes that were not moved. You may want to validate that the correct changes were moved to the new set by viewing the update set. 3. Difference between Event Log and Event Registry? Event Log: Contains event activity Event Registry: Contains event description 4. Where is data stored? Tables 5. What an condition contains? Field, Operator and Value 6. How to apply an UI Policy to All View? Make it as Global 7. Button, Related Links and Context Menu these are? UI Actions 8. What is business rule? A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. 9. What is SSO? It is a method of access control that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again. 10. What is diff between SAVE and Insert buttons? Save button saves the changes and remains in same page Insert button inserts new record and redirects to list 11. Give example of a one to many relationships? Users to groups 12. What do you mean by SaaS? Software as a Service 13. What is Sys_id? A 32 character long unique ID 14. UI Policy runs on? Client Side 15. Which of the following can be performed by Inbound Email Action? Create or update task records 16. What is access control defined? Specific role or user 17. Where is data stored? Table 18. What is column in table? A cell which hold table data 19. How to load spreadsheet in service now instance? Load Data > Create transform map > Run transform map 20. 3 type of numbers from orders? Request Number (REQ), RITM, catalog Task number 21. In Live feed which are default groups available? 1) Unlisted 2) Public 3) System Administrator 22. What is Contextual Security? Secure a record based on its contents 23. What is Hierarchical Security? Can apply security rules to any level in our object hierarchy 24. What does Order guide refer to in Service Catalog? Bundled Request (An order guide gives customers an easy way to order multiple related items as a single request) 25. Where BSM maps are stored? On which table? bsm_graph table 26. Which field should be there in table that identifies that it should be captured in Update Sets? update_synch attribute 27. If workflow is not published, only checked out will it be captured in update sets? No, only published workflows are captured in update sets. 28. What does workflow timelines represent? Shows timestamps in graphical form for activities of workflow. 29. When Business rules can be used in Knowledge base? Scenario based: To insert Knowledge Article or Knowledge Submission through Incident, problem or change as record is closed in these mgmt. 30. If prefix of Incident needs to be changed, which table should I refer? Number Maintenance table [sys_number]. 31. Global Search option can be found in which part of UI? On Banner 32. In which part of UI will you find help (link to wiki) option? Banner Frame > Gear Icon > 33. What is security_admin role? It is a High Security plugin acts as an elevated privilege which gives access to all the application through out that session. 34. If a user is not given filter_global or filter_admin role, what will be the impact? He can save the custom filter for himself only, neither for his group nor globally. 35. Scenario when an Interceptor can be used? In change management case to provide different option for user in case of separate view and template 36. What changes are not captured in update sets? 1) New user 2) New group 3) New records 4) Modified CI’s 5) Scheduled Jobs 6) Schedules 37. Where will you find option to edit a list? 1) List Gear icon 2) Double clicking on the field (0n Cell Edit) 38. When the SLA scheduled jobs? SLA breached. 39. ACL which rule will win to restrict access to short description field of incident? Incident. Short Description 40. Book mark feature can be found in which UI version? UI 11 41. How many major releases does Service Now have in a year? One 42. cmdb_ci_server inherits which class? cmdb_ci_computer 43. What are the UI components of a homepage? Banner, Content pane and Application Navigator. 44. What should be enabled to make a KB article accessible to everyone? It should be made public 45. How will you define a Service catalog workflow? Define Workflow properties, Define Workflow activities, Publish it. 46. What is SSO integration? SSO integration bypasses the ServiceNow login authentication by allowing a user of your corporate portal to automatically login to the system with centrally managed roles and authorization. An LDAP integration is the most common SSO integration. 47. Where does Impersonate Icon present? Banner Frame 48. Coalesce in import set? Reduce chances of Data Redundancy during import 49. What is SLA-Retroactive start? Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA. 50. What is Delegate User? Request on behalf of another user. 51. Pause condition in SLA? Awaiting 52. Content of service catalog? 1) Catalog Items 2) Record Producers 3) Order Guides 53. RITM stands for? Requested Item 54. How KB are organized? By Topics and Categories 55. Applications and modules are loaded based on? Roles 56. Content of banner in service now? 1) Welcome Message 2) Impersonate Key 3) Elevated Privilege 4) Gear Icon 5) Global text Search 56. ESS can access? 1) My Items 2) My requests, 3) KB 57. ACL applies on? Fields and tables 58. How to change Homepage Color? System Properties > CSS 59. Data Dictionary is used for? Defining the Database Structure 60. Workflow editor and Service catalog differs in approval methodology? True 61. SLA, OLA and UC are configured in which module? Service Level Management 62. How can you view reports on homepage? Add to Homepage 63. KB articles are referred in which modules below? Incident 64. What things are tracked in customizations? 1) Workflows 2) Form sections 3) Lists 4) Related lists 5) Choice lists 6) Content pages 7) Database changes 8) System dictionary entries 9) Field labels 65. What do you mean by Elevated Privileges? A role that has special permissions for the duration of the log in session 66. How do you modify the field behavior? 1) UI Policy 2) Data Dictionary 67. Shortcut to approve a Service Request? Right Click Request -> Approve 68. How do you enhance Homepage performance in case of gauges? Delete Gauges 69. What influence system performance? More gauges on homepage 70. ACL evaluates on? condition/script and roles 71. If workflow checked out, can it be modified by any user? Yes 72. If a split is added in a form, how many columns get created? Two 73. One to many relationship in table? Incidents may be associated with only one problem, but problems may be associated with many incidents 74. Import Sets characteristics? Import Sets is a powerful tool used to import data from various data sources, and then map that data into ServiceNow tables. The Import Sets table acts as a staging area for records imported from a data source. 75. Service catalog variable types???? 1) Break 2) Check Box 3) Container Start, Container End 4) Date 5) Date/Time 6) HTML 7) Label 8) List Collector 9) Lookup Multiple Choice 10) Lookup Select Box 11) Macro 12) Macro with Label 13) Multi Line Text 14) Multiple Choice 15) Numeric Scale 16) Reference 17) Select Box 18) Single Line Text 19) UI Page 20) Wide Single Line Text 76. Data inconsistency correction is done from automated? Plugin 77. SC workflow, when it will execute? Only for task running against sc_cat_item 78. Service catalog workflows can be attached to particular requests in one of the following ways? 1) Manually, on the Catalog Item form 2) Automatically based on conditions 3) Automatically if there are no other workflows attached 79. What is represented by order in Service catalog? How the catalog variable will be displayed. 80. When High Security plugin is activated? By giving the security_admin role 81. How ACL is applied? Tables and fields 82. What is a Column and row in a table? Column is a field and row is a record. 83. If User customizes the Homepage, what happens? A prefix My is added to the homepage. 84. What is there stored in CMDB? Tangible and intangible business assets. 85. How to set display value for any field? Right Click > Configure Dictionary 86. Standard recommendation for Update set? Do not use default update set for customization 87. Difference between UI Action and UI Policy? UI Action: It runs on server side used to made changes in form view and list view. UI Policy: It runs on client side used to make a field read only, mandatory, visible. 88. Service Catalog workflow activities..? 1) Workflow properties 2) Workflow activities 3) Publish 89. Which customizations would get stored in update set? 1) Any changes to scripting, 2) new field’s customization, 3) Workflows 4) Form sections 5) Lists 6) Related lists 7) Choice lists 8) Content pages (in Content Management) 9) Database changes 10) System dictionary entries 11) UI actions 12) UI policies 13) business rules 14) client script 90. How to change background color? System Properties > CSS 91. In case of Client Script which field should be true to apply client script on all views? Global View 92. What is the true if we delete the system table? Automatically recreated deleted System table in Next Upgrade 93. How to make an UI Policy global? Check the Global field 94. How ServiceNow system is configured to send an email notification after system Upgrade? Define in Notification Module 95. What is the true about Slush Bucket? Fields appearing in Selected section will be present in form 96. Which module is used for create a new Catalog item? Maintain items 97. How to arrange the Applications in left navigation to user? By assigning role to user 98. Which is true to create a catalog tasks? Workflow for Sc_req_item 99. Which module is used to see column structure in a table? Tables & Columns 100. How to define field attributes Right click on field lable>Personalize Dictionary 101. Which part of HomePage contains KB? News 102. When Submit button Appears in the form? When changes made to form 103. What is listing in HomePage icon? List of home pages 104. How to change the Development and Production instance color? System Properties >Basic Configuration 105. How to see the current version of instance as an Admin? System Diagnostic application >> Stats Module >> Build 106. What are tables can be deleted? Table starts with u_ 107. Which is true about INC table? Incident table extends task table 108. When UI Actions appears on the form? When conditions gets satisfied 109. Can we validate workflow before publish? True 110. Arrange the No. of users in any new instance of service now. 1= most, 2= Moderate, 3= Less, 4= very less.?? ESS> ITIL> Delegate> ADMIN 114. Incident, problem tables inherit which table. Task table. 115. When you customize a homepage, SNC makes a copy of it and ______ _ ? Adds the prefix "My" to the homepage name. 116. How do you edit/ create a workflow? Using Graphical Workflow Editor 117. What is the purpose of a service catalog workflow? To automate the sequence of activities. 118. What is the important factor to remember when a user is creating catalog variable? Catalog Variables are global by default. 119. What is the purpose of an update set? To move the customizations from one instance to another 120. How can you change the number prefix from "INC" to "IN" for incident table? Number maintenance table 121. Which setting allows the user to view knowledge articles without logging in? Public settings 122. Which of the following is true regarding roles? Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well. 123. ACL is part of which security? Contextual Security 124. Which is true regarding Knowledge Base? In a Knowledge base, articles are grouped according to categories. 125. How can you view the dictionary for a field? Right clicks on the field and click Personalize Dictionary. 126. Which among the following is true regarding ACLs? If there are row and field ACLs, user has to satisfy both to have access to the field. 127. What is Data Dictionary? It contains information about a field's data type, character limit, default value, dependency, and other attributes. 128. How do you know which release version of Service Now you are working on? Go to System Diagnostics->Stats and check the Build name. 129. What does home icon do ? It takes you to the homepage 130. When user creates a table "abc", how does service now name it? u_abc 131. If the system administrator wants to modify the homepage, which of the following links on the page indicates that this can be done by ? Add content 132. What does the "coalesce" field do? Coalescing on a field (or set of fields) means the field will be used as a unique key 133. What details does a knowledge article hold? 1) Known errors 2) Useful information 3) Troubleshooting tips 134. What does a transform map do? A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users). 135. Difference between client script and business rule Client script: It runs at client side onLoad, onchange, oncelledit and onSubmit of the form Business rule: It runs at server side before/after record in inserted, updated or deleted. 136. onChange client script runs on ? Change in the value of a particular field 137. Links, buttons, context menu action belongs to? UI action 138. UI policy accomplishes? 1) Making a field read-only 2) Making field read-only 3) Making a field to be hidden 139. How do you confirm an instance upgrade? System Logs -> events -> ded, use this event to trigger the System Upgraded notification 140. What all modules can an ESS user see under in Service Catalog? Self Service 141. What is the purpose of an Order Guide? An order guide gives customers an easy way to order multiple related items as a single request. 142. Choose the order of evaluation of ACLs An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. -The condition must evaluate to true. -The script must evaluate to true or return an answer variable with the value of true. -The user must have one of the roles in the required roles list. -The other matching ACL rules for the object type must evaluate to true. 143. What is one thing in workflows peculiar for catalog? You can define visibility of variables on task form through workflow when it is created 144. What is BSM MAP? Business Service Management BSM map that graphically displays the relationship of configuration items that support a business service. 145. What is Coalesce used for in import sets? It compares the uniqueness of data if not found, creates new record, So it reduces data redundancy 146. Which one on homepage will access knowledge? News 147. Knowledge process consists? 1) Document creation 2) Approval and review from SMEs 3) Publishing 148. Gauge can be added to? Homepage 149. How the catalog variables cab be arranged on a catalog item By setting the appropriate value of field 'Order'. 150. What do administrators can do diagnose problems and improve the homepage performance? 1) Turn on homepage debugging 2) Troubleshoot slow reports 3) Parallel homepage rendering 4) Homepage caching 151. How can you view reports on homepage? Reports  view/run  open a report  add to homepage 152. Data inconsistency correction is done from automated? Plugins 153. Icon of reference? Icon ( ) 154. Application Navigation Search history is stored somewhere or not? No 155. Data Dictionary is used for? Database Structure 156. Create incident, report outage, password reset – what is common in this? 1) User is directed to variable set 2) User is directed to record producer 157. Application navigator doesn’t appear on screen why? Toggle Navigator 158. Shortcuts and favorites are not displayed in mobile view? False 159. Records in table are displayed in list view? True 160. Workflows are moved between instances? They can be moved by update sets 161. UI actions executes on? Server side. 162. Purpose of data policy? Data policies enable you to enforce data consistency across the application. 163. When is workflow complete? Only when published 164. Favorites and shortcuts can be managed from mobile (true /false) True. 165. Ways to populate the cmdb? 1) Discovery 2) Import sets 3) Integrate 4) Web services 5) Help the help desk 6) Manual 166. Tables can be related to each other by? 1) One - Many 2) Many - Many 3) Extensions 4) Database views 167. What are Task tools? 1) SLA 2) Assignment rules 3) Approvals rules 168. ACME knowledge base contains? 1) Customer support articles 2) HR blog 169. MEGACORP knowledge base contains? 1) Know error articles 2) devWiki 170. How to make a default filter? System definition > Application Menu > Modules Note: Under the modules specify the filter 171. Create incident, report outage, password reset ? User is directed to record producer 172. Access control rule evaluates? when field rule and record rule is specified , and both criteria should be fulfilled 173. Application navigator doesn’t appear on screen why? Toggle Navigator 174. Shortcuts and favorites are not displayed in mobile view? False 175. Records in table are displayed in list view? True 176. What are core tables in service now? Task Table and Cmdb_CI 178. Workflows are moved between instances? They can be moved by update sets 179. Which is true regarding Ui actions? Conditions can be specified to determine when a ui action appears 180. Purpose of data policy? It standardizes data across application. 181. Records in table are displayed in list view ( True / False ) True 182. In update sets workflow will be capture or not? Yes, can capture 183. Can data policy be used to enforce data consistency across applications? True 184. How will you make filter visible to everyone? Save, Assign a name, set visible , save 185. What is an event? Indication to the service now processes that something has occurred 186. How will you enable or disable application? System Definition > Application Menus > Select the Application Note: Can Check and Uncheck the Active CheckBox 187. What is system dictionary? 1) The Data Dictionary Table, Dictionary Entry [sys_dictionary] contains additional information that defines database elements. 2) You can explore the system dictionary for additional information about table structures. 188. When Applications will not display? 1) User might not have the appropriate role. 2) May change the view of the application navigator user. 189. The purpose of using type filter text? To quickly access application menus and modules 190. Record baseline statistics for client transactions time? Average Client response time: Average Client network time: Average Browser time 191. Whether a user can delete a post? Users can remove their own posts by right-‐clicking then selectng delete. 192. When the work flow gets completed? When the Workflow runs out of activities. 193. What does an workflow editor means? Interface for creating and modifying Workflows by arranging and connecting activ ities to processes. 194. What is true about checkout in workflow? The workflow is available to run only for the users who has it checked out. 195. What is true about KPI? KPI Reports are especially useful, because they are examples of ITIL best practice reports. 196. Advantage of CSV format? CSV format can handle more rows of data than Excel. 197. Define Date overridden? Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table You can add dictionary overrides only on tables that are in the same scope as the dictionary override 198. How many SLA a record can have? A record can have multiple sla’s 199. Tags can be created in which section? Form 200. Define System Dictionary? The system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance Each row in the system dictionary represents either a table or a column in one of the tables. 201. Define variable display sequence? Variables are displayed using order field which it displays in ascending order 202. When you can’t use workflow? 1) When a workflow is checked out 2) Using graphical editor we can’t use workflow when it is published 203. In which stage, workflow versions that is no longer available for new context? Completed. 204. What is a refreshable widget viewable as a homepage section? Reports ServiceNow Certified System Administrator Dumps 205. Which of the following can be performed by inbound email action? A. Create or update task record. • Send an email when a task record changes. • Create a new table. • Send scheduled reports. 206. What is SeviceNow? E. It is a Cloud based ITSM tool built on web 2.0, SAAS, ITIl v3, PaaS and IT 3.0. F. It is a cloud based on-demand ITSM built on PaaS, SaaS and ITIL. G. It is a cloud Based on-demand tool used for building web applications. H. It is a Social IT based helpdesk system using JDBC platform. H. Which of the following are contained in the banner frame that runs across the top of every Service now webpage? E. Welcome message. F. Impersonate key. G. Homepage. H. All of the above I. In what way does the Switch perspective feature in application navigator assist you in organizing applications in service now? E. It allows you to view applications from the perspective of individual roles as ITIL, Asset Management or Admin. F. It allows to view applications from the perspective of CMDB, ITIL, Reports, Asset Management, Admin or ALL G. It allows you to view through CMDB, Admin, ITIL, ESS or ALL H. It allows you to select applications through only Admin, ITIL,ESS users. J. What is the main area in all Service now web pages? E. Content Pane F. Banner. G. Application Navigator. H. Global Text Search Area. K. What list does the house icon access? E. List of most visited web pages. F. List of homepages. G. List of company locations. H. List of gauges used on homepages A _______ is a user in the system that receives another users messages like approval requests, media invitations and other business messages? E. ESS users F. ITIL users G. Knowledge user D. Delegate L. Which one of the following statement describes the contents of the configuration management database (CMDB)? A. The CMDB contains ITIL process data pertaining to configuration items B. The CMDB contains data about tangible and intangible business assets C. The CMDB achieves all service management PaaS equipment metadata and usage statistics D. The CMDB contains business rule that direct the intangible, configurable assets used by the company M. Which one of the statement below describes the relationship between the incident table and task table? C. The task table extends the incident table D. The task table is the child of the incident table E. The incident table is the parent of the task table D. The incident table extends the task table N. Which one of the following statement is correct when referring to UI actions? F. UI Action on the task table are not available to its extended tables G. UI Actions are only executed on the server H. UI Actions cannot use scripts or be scripted I. Conditions can be specified to be determined when a UI Action appears O. My company wants have the incident number prefix as ‘IN’ instead of the default ‘INC’. As an ADMIN, what do I need to do? C. Go to the number maintenance application and change the prefix to ‘IN’ for the incident D. Create a business rule that modified the prefix before the insert operation E. Submit the change request to ServiceNow technical support F. The prefix of an incident cannot be changed because it is a built in feature P. Which one of the following statement is true for system administrators who are deleting tables? E. Deleting the table doesn’t delete other associated elements like views and gauges. The elements must be deleted separately F. Only tables beginning with ‘u_’ can be permanently deleted G. Deleting an out of box system table permanently deletes it from use by all instance at a customer side H. An ESS user can delete any configuration item that is referenced by the problem table, saving you time Q. Which one of the following is true characteristics for workflows in service catalog? E. The start & end activities in workflows can be changed F. Workflows can have a multiple rounds of approval actions G. Workflows can have a maximum of five rounds of approval actions D. Only one rollback activities is allowed in a workflow R. When adding a variable to a catalog item, what does an order field determine? E. The order field sets the availability of the variable item by graying the item if it is not available to be ordered F. The order field displays the fulfillment priority value by calculating and presenting an expected delivery date G. The order field value is used to display the variable by price. The order is more expensive to less expensive H. The order field establishes the display order of the variables. Variables are listed by ascending order values. S. Which one of the following statement is true when using the slush bucket to design a form or list? E. The available column is the list of all of the fields that are currently displayed on the existing form F. If the field name appears in the bold font alter being moved to the selected column, the field is the reference field G. When the field is moved from the selected column to the available column, the field is removed from the list H. To exactly position fields on the form, use the left and right buttons T. When running transform on an import set, how does the servicenow instance handle the data being imported? E. Records are ignored when the data in the instance matches the data being imported F. Records are overwritten when the data in the instance matches the data being imported G. The import set acts as a staging area for records imported from a data source H. The import set table allows you to define destinations for imported data on servicenow tables U. What are two of the settings that can be made in the contextual security manager? E. Ability to change release dates and manage group personnel. F. Ability to change release dates and restrict automatic notifications. G. Ability to set the maximum attachment size and specify the attachment file types. H. Ability to disable applications and to set the maximum notification size. V. Which one of the following modules can be used to view field settings for a table? A. Columns and Fields. B. Tables and Fields. E. Tables and Columns. F. Access Control. W. What is the organizing structure used in the Knowledge base to organize articles? G. Within the Knowledge Base, articles are organized by the incident that they are attached to. H. Within the Knowledge Base Application, me articles module organizes article by author. I. Within a Knowledge Base tonic, articles are organized into categories. J. Within a Knowledge base tonic, articles are organized alphabetically for every week of the month. X. Because a homepage is dynamically generated, which one of the following is a way to influence performance? E. Set refresh to off or to longer time increment. F. Rearrange the homepage to replace all gauges at the top of the page. G. Add more gauges to the homepage so that the data is reused between the gauges. H. Rearrange the homepage to replace all gauges at the bottom of the page. Y. Which one of the following includes a quick way to an approval manager approves a service catalog request? E. In the request list, right click the REQ number and select approve request. F. In the catalog task list, right click the task number and select approve. G. In the catalog task form, select Approve from the state field drop down list. H. On the requested item form, select approve from the request field drop down list. Z. Which one of the following statements describes the purpose of a Service Catalog workflow? F. The Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups. G. The Service Catalog workflow generates three basic components: item variable types, tasks, and approvals. H. The Service Catalog workflow generates three basic components: item variable types, tasks, and notifications. I. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes. AA. Within a form, which of these methods can be used to view the Dictionary settings for a field? E. Double-click on the field label. F. Right-click on the form header and select Personalize->Form Layout. G. Right-click on the Reference icon and select Personalize->Dictionary. D. Right-click on the Field label and select Personalize->Dictionary. BB. Making the background color of the Development instance different from the Production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background color of the header bar? E. Banner and List caption background color > drag new color into banner > save. F. Rightmost portion of the page header and browser title > type on color code > save. G. Rightmost portion of the page header and browser title > type on color code > refresh page. H. Rightmost portion of the banner > Gear icon > Theme. CC. Why the Business Service Management (BSM) map is display for a configuration item, where is the configuration item located in the maps? E. The configuration item is at the bottom of a flow chart structure, and all the configuration items, that feed data to the configuration item are shown above. F. The configuration item is at the top of a flow chart structure, and all the configuration items, that feed data to the configuration item are shown below. G. The configuration item is in the center of the map, with upstream configuration items and downstream configuration items displayed. H. The configuration item is at the top of a typical structure, showing all the configuration items affected by it. DD. Which one of the following is an example of a one-to-many relationship? E. User table[sys_ user]references the Task table[task]assigned to field. F. The Task table[task]assigned to field references the user table[sys_ user]. G. Incident table[incident]opened field references the calendar table[sys_ calendar]. H. The incident[incident]table references at tables with open tasks. EE. Which one of the following statements correctly describes the differences between a client script and a business rule? E. A client script runs before a record is located and a business rule runs after a record is loaded F. A client script runs on the server and a business rule runs on the client C. A client script runs on the client side on load, on change of a field, or on submission of a save on the record. A business rule on the server before or after a record is loaded, inserted, deleted, or updated D. A client script runs on the client-only on load of a record. A business rule runs on the server only after a record is loaded, inserted, deleted or updated FF. What are the major steps to create a Service Catalog request workflow and make it available to others? E. Define workflow properties, create workflow activities, and publish the workflow F. Create workflow activities, create approval action activities ,and publish the workflow. G. Define workflow properties, create workflow activities, and create deployment stage tasks. H. Define workflow properties, create mark item approval tasks, and create deployment stage tasks. GG. Which one of the following statements describes the contents of the configuration management database (CMDB)? A. The CMDB contains ITIL process data pertaining to configuration items B. The CMDB contains data about tangible and intangible business assets G. The CMDB archives of Service Management PaaS equipment methods and usage statistics H. The CMDB contains the business rules that direct the tangible and intangible configuration assets used by a company HH. What does Custom Charting Plug-in allow you to do? E. It combines data from inside the Service Now platform with internal data only to produce a single chart. F. It combines reports that Service Now creates into a single chart. G. Custom charting allows you to create charts when you have a requirement that cannot be satisfied with the Report Application. H. It merges data from single table in the platform to create a meaningful report. II. What does a ServiceNow Homepage provide? G. A dashboard of frequently used content which usually includes reports. A personal space that is configured to be the first page seen after login, Access to multiple personal homepages, Access to other global homepages the user has the rights to view. H. The Service Catalog ordering page is essentially also a homepage configured. It shares the same functionality and the information below applies to it as well. I. When a user logs to ServiceNow, they’ll be taken immediately to their homepage. If the user has a personalized homepage that’s what they’ll see. A user sees the homepage with the lowest Order value. J. ServiceNow documentation that did not provide an answer, copy and paste the URL into the text box to help us improve our product documentation. JJ. What is a Service Level agreement? G. A record in the SLA table which defines a set amount of time for a task to reach certain condition, the tables to access and what type of SLA is being evaluated. H. A service-level agreement is negotiated agreement between two or more parties, where one is the customers and others are service providers. I. SLAs are used to ensure that a task reaches and conditions within a certain amount of time, such as ensuring that an incident is closed or resolved immediately when assigned. J. A Service-level agreement is a part of Service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time. KK. What is the greatest benefit of utilizing SLAS? F. This property will be used only with the audited tables. Tables which are not audited ignore the pause time before the creation of the record in the SLA. G. The task SLA engine provided by the plugin can also be used to define OLAs or Underpinning contracts in exactly same way as SLAs. H. SLA’s allow an IT Service Desk to track if there representatives are providing a specific level of service, and run reports on the success rates of the SLA actions. I. The property Compute prior SLA pause time for new, retroactive SLAs (2011 SLA engine only) will available. LL. In SLA definition, what are the conditions that will trigger an SLA? C. Start Condition, Stop Condition, Pause condition, Reverse condition. D. Start condition, stop condition. E. Start condition, Stop condition, Pause condition. F. Start condition, Pause condition, Stop condition. MM. What are the 4 aspects of Service Level Agreement? E. SLA Definition, Task SLA, creating an SLA, Deleting an SLA from a work order. F. SLA Definition, Task SLA, SLA automation, SLA workflow G. Creating an SLA, Deleting an SLA, Deleting an SLA from a work order. H. Deleting an SLA from a work order, creating an SLA, SLA Definition. NN. What are the types of SLAS in ServiceNow? E. SLA agreement, Operational level agreement, Underpinning contract. F. SLA workflow, SLA Definition, Operational level agreement. G. Task SLA, SLA agreement. Underpinning contract. H. SLA Automation, SLA conditions and script include. OO. What are the 3 types of numbers from orders? E. Requested Item, Procurement, Fulfillment. F. Fulfillment, Procurement, Catalog tem, Requested Item. G. Request Number (REQ), Requested Item (RITM), Catalog Task Number. H. Request Number, Catalog Item. PP. What role allows user to define catalog items? E. Catalog_admin Role. F. Service Role. G. Knowledge Admin Role. H. Admin Role. QQ. Which of the following are you allowed to make customizations to? E. A table. F. A form. G. A field. H. All of the above. RR. By default in ServiceNow, what customizations are added to Update Sets? E. Changes made to data. F. Changes made to a form. G. Changes made to a schedule. H. Changes made to a homepage. SS. Which of the following are workflow activities? E. Approvals. F. Notification. G. Timers. H. All of the above TT. What is Single Sign-On (SSO)? E. A type of integration that enables a user to log in once and pain access to the resources of multiple software systems without being prompted to log in again. F. A process that grits access to third-party software that allows Service Now to write to outside databases. G. A Service Now application that maintains, stores, and validates passwords for access to Service Now applications. H. A type of Service Now release that updates existing Service Now instances. UU. What are two of the setting that can be made in the contextual Security Manager? E. Ability to change release dates and manage group personnel. F. Ability to change release dates and restrict automatic notifications. G. Ability to set the maximum attachment size and specify the attachment file types. D. Ability to disable application and to set the maximum notification size. VV. Which section of the Service Now GUI contains the global search feature? E. List pane. F. Lower Navigation bar. C. Banner. D. Application Navigator. WW. Which one of the following modules can be used to view field setting for a table? A. Columns and Fields. B. Tables and Fields. D. Tables and Columns. E. Access control. XX. What are the main components of the Service Now graphical user interface (GUI)? E. Application Navigator, News Content Frame, List pane and Information Structure. F. Application Navigator, Banner, Power Edge and Content Frame. G. Navigation Bar, Report Gauge frame, Power Bar and News Content Block. H. Application List, Report Gauge frame, Power Bar and Details pane. YY. In a typical Service Now instance, what types of users are in the system? Choose one list that orders from 1=most seats to 4=least in amount of seats. E. 1) System Administrator 2) ITIL User 3) Delegate Administrator 4) ESS user. F. 1) ESS user 2) Delegate Administrator 3) ITIL User 4) System Administr