Hospitality industries Study guides, Class notes & Summaries

INSTRUCTOR’S MANUAL Michael Halinski Ryerson University Essentials of Organizational Behaviour Third Canadian Edition Stephen P. Robbins San Diego State University Timothy A. Judge University of Notre Dame Katherine E. Breward University of Winnipeg ISBN 978-0-13-731781-3 Copyright © 2023 Pearson Canada Inc., Toronto, Ontario. All rights reserved. This work is protected by Canadian copyright laws and is provided solely for the use of instructors in teaching their courses and a...

mgmt principles of managements Canadian - test banks, Chapter 2 Organizational Environments and Cultures MULTICHOICE 1. What are the two types of external organizational environments? (A) general and specific (B) public and private (C) global and national (D) organizational and interpersonal Answer : (A) 2. Which of the following environments affects all organizations? (A) the global environment (B) the national environment (C) the general environment (D) the formal environment Answer :...

True correct answers Globally: Hospitality is one of the fastest growing industries in the world. True correct answers Dynamic: Hospitality is fast paced, exciting and every day is different. Service Industry correct answers Hospitality enterprises are part of the ________. intangible correct answers The hospitality product is _____. i.e. employee/guest interaction True correct answers Hospitality differs from traditional manufacturing industries that produce goods. The manufacturin...

Methods identified as being used to remove stolen data from the environments: - Use of stolen credentials to access the POS environment - Outdated patches or poor system patching processes - The use of default or static vendor credentials / brute force - POS skimming malware being installed on POS controllers - POI physical skimming devices 95% of breaches feature The use of stolen credentials leveraging vendor remote access to hack into customers POS environments. Skimming Copying pay...

ADA - correct answerAmerican with Disabilities Act; U.S. Federal legislation enacted in the early 1990s mandating that owners and operators of public facilities provide certain accommodations for individuals with disabilities as specified within the legislation CapEx - correct answerCapital Expenditure; Major expenditure category in the hospitality industry covering replacement of worn-out furniture, finishes, and soft goods; and wear and tear, obsolescence, regulatory requirements such as AD...

In this approach, organizations recognize that consumers have many options, try to communicate information to consumers about how their product solves the consumers' needs, stress quality, and emphasize consumer satisfaction. - Marketing Orientation Which of the following is the best response to the statement "tourism is an industry" - Strong disagreement since industries are defined by their inputs and its production functions while tourism is defined by who its customers are This part...

True/False- The hospitality product is intangible correct answers True Overall, hospitality encompasses those service organizations that offer correct answers Food, Drink, Lodging, and Entertainment What is the single most important element for success in the hospitality industry? correct answers Taking good care of the guest What are the two largest sectors? correct answers Lodging and Food Service Within the lodging industry, what is the only common bond between the different types...

HOSP 1010- Gaillard, Exam 1 Questions and Answers 100% Pass What is the symbol for hospitality? - Answer- a pineapple; symbol of welcome and friendship, What is the service distinction made up of? - Answer- intangibility, inseparability, perishability, and variability Intangilbility - Answer- can't be seen, tasted, felt, heard, or smelled before purchase Inseparability of Production and Consumption - Answer- Production of a service cannot be separated from its consumption by customers- ...

Which segment of the tourism industry includes lodging operations? - ️️Hospitality Which type of lodging operation offers its guests sleeping rooms, meeting space and complete food and beverage services? - ️️Full-Service An ala carte menu is one in which the menu items offered are individually - ️️Priced Which type of hotel is typically operated out of a converted home? - ️️Bed and Breakfast The US tourism industry is one of the top ten largest industries in - ️️4...

ProStart Chapter 1()Questions & Answers 100% AccurateProStart Chapter 1()Questions & Answers 100% AccurateProStart Chapter 1()Questions & Answers 100% AccurateProStart Chapter 1()Questions & Answers 100% Accurate Commercial and Non Commercial - ANSWERwhat are the two segments of the food service industry? restaurants catering and banquets retail stadiums airlines and cruiseships. - ANSWERcommercial schools military bases healthcare facilities business and industries clubs and me...

1 . Who is the best judge of service quality? A) staff members B) managers C) the owner of the service business D) the person receiving the service " the person receiving the service " 2. Which of the following is the BEST definition of good service? A) work done for others B) meeting customers' needs in the way that they want and expect C) matching employees' service expectations with the organization's service goals D) work that meets the organization's...

HOSP 1010- Gaillard, Exam 1 Questions and Answers 100% Pass What is the symbol for hospitality? - Answer- a pineapple; symbol of welcome and friendship, What is the service distinction made up of? - Answer- intangibility, inseparability, perishability, and variability Intangilbility - Answer- can't be seen, tasted, felt, heard, or smelled before purchase Inseparability of Production and Consumption - Answer- Production of a service cannot be separated from its consumption by customers- ...