HFT 1000 Exam 1 (100% Error-free)

True correct answers Globally: Hospitality is one of the fastest growing industries in the world. True correct answers Dynamic: Hospitality is fast paced, exciting and every day is different. Service Industry correct answers Hospitality enterprises are part of the ________. intangible correct answers The hospitality product is _____. i.e. employee/guest interaction True correct answers Hospitality differs from traditional manufacturing industries that produce goods. The manufacturing product is tangible (you can hold onto it) i.e. pair of jeans Food Beverages Lodging Entertainment correct answers Businesses in the hospitality industry are generally service organizations that offer: "The Moment of Truth" correct answers A term used in the service industry to describe numerous experiences that happen simultaneously in hospitality organizations, refers to any time the guest comes in contact with anything or anyone that represents the operation. Cannot be taken back or done over again. Agriculture Manufacturing Service correct answers Hospitality economy is made up of 3 separate parts: True correct answers The shift of dominance from agriculture and manufacturing to service has required people to acquire different skills. True correct answers There is no tangible product True correct answers The product is mostly service. True correct answers The quality of that product (the service experience) rests in the mind of the guest. True correct answers The skills needed are more interpersonal and intellectual than in the past. Lodging Food Service correct answers Largest Hospitality Industry Segments: Recreation Entertainment