What is servicenow Study guides, Class notes & Summaries

IT Asset Management - ITAM - Management of IT Assets Hardware Asset Management - Management of IT Hardware Assets, as opposed to IT Software Assets IT Service Management - ITSM - Management of Configuration Items IT Asset - Hardware, software, and data that needs to be financially tracked Configuration Item - CI - may or may not be an asset; managed from an operational perspective CMDB - Primarily a data repository, used to store information describing configuration items Asset...

ITSM CIS PROCESS EXAM QUESTIONS AND ANSWERS 2024/2025 REVIEW / ITSM CIS REAL PROCESS 300 QUESTIONS WITH ALL 100% CORRECT ANSWERS (BRAND NEW!!) One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues T/F True What variable type should be used to allow uploading an attachment from a question in the catalogue item? URL HTML Attachment Reference Attachment What plugin needs to be enabled to add Knowledge Version [kb_version] to ...

What are the five key business areas that ServiceNow provided IT Services for? IT, Security Operations, Customer Service, HR, and building business applications. What are the five core ServiceNow ITSM Applications? Service Catalog, Request Management, Incident Management, Problem Management, and Change Management What is Service Portfolio Management (SPM)? an ITSM Process used to define sevices and service offerings for IT Business Operations to meet customer demands. Wha...

ITAM HAM & SAM Review Exam Questions & Answers 2024/2025 Asset - ANSWERSAn asset is anything that is capable of being owned or controlled to produce value that is held to have positive economic value (e.g. hardware, software, licenses, data, buildings, etc.). An asset is tracked through its life for financial, contractual, and lifecycle data When should a component be considered an asset? - ANSWERSif you want to be able to: 1. Manage its procurement, receiving, maintenance, or ret...

Discovery Exam Questions and Answers Already Passed What are the 5 steps in Discovery? 1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling SN...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition - ️️task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP - ️️HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False - ️️True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and confi...

ServiceNow ITSM Implementation Certification Exam With 100% Correct Answers 2024/2025 ServiceNow provides what key IT services? - answer-IT -Security Operations -HR -Customer Service -Building Business Services ITSM inculudes? - answer-Incident Management -Problem Management -Change Management -Request Fulfillment -and rely heavily on Knowledge Management and CMDB What are the types of workshops for ITSM - answer-Roadmap Workshop -Process Workshops -Technical Workshops -Requirem...

ServiceNow CSA Questions with solutions 2024, Graded A+ Which application menu is used in capturing and moving changes from one instance to other? Update Set Import Set Change None Update Set Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? -Form -List -Dashboard -Timeline Dashboard Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:05 / 0...

Discovery Exam 2024 Questions and Answers | 100% Verified What are the 5 steps in Discovery? -Answer-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when po...

What are the five key business areas that ServiceNow provided IT Services for? - IT, Security Operations, Customer Service, HR, and building business applications. What are the five core ServiceNow ITSM Applications? - Service Catalog, Request Management, Incident Management, Problem Management, and Change Management What is Service Portfolio Management (SPM)? - an ITSM Process used to define sevices and service offerings for IT Business Operations to meet customer demands. What is a roadm...