ServiceNow CIS – HAM ALL ANSWERS 100% CORRECT SPRING FALL-2022/2023 SOLUTION GUARANTEED GRADE A+

IT Asset Management - ITAM - Management of IT Assets Hardware Asset Management - Management of IT Hardware Assets, as opposed to IT Software Assets IT Service Management - ITSM - Management of Configuration Items IT Asset - Hardware, software, and data that needs to be financially tracked Configuration Item - CI - may or may not be an asset; managed from an operational perspective CMDB - Primarily a data repository, used to store information describing configuration items Asset lifecycle - The sequence of stages that an information technology asset goes though during the time span of its ownership Plugin - Software component that provides specific features and functionalities Hardware assets they have, Where they are, Who uses them, How they are used, How they are configured, What they cost, What value they deliver - What does an organization need to know in order to mitigate risk and optimize cost? Wasted resources, limited visibility, inaccurate inventory, lack of accountability and fulfillment, or service delays - Name a few everyday risks for enterprises without ITAM Asset - Anything that is capable of being owned or controlled to produce value and has a positive economic value Financial, contractual, and lifecycle data - Name 3 reasons an asset is tracked throughout its lifecycle Configuration Items - Track operational and relationship information CI - A [blank] may or may not have financial values assigned it; however it does NOT have any depreciation linked to it You want to manage its procurement, inventory, license and contract information, monetary value, and service status etc. - A component should be considered an Asset when... You want to manage its technical specifications, when it's associated to an Incident , Problem, or Change, when you need to know it's relationship to other items - A component should be considered a CI when... Servers, Workstations/Desktops, Network HW/Appliances, SAN Enterprise/Local storage devices - Name 4 assets that are CIs and vice versa? ITAM - Set of business practices that join financial, contractual, procurement, and inventory functions to support the lifecycle management and strategic decision making for assets in an IT environment People, Process, and Technology - Successful ITAM programs encompass the following 3 things within their practices IT Service - Delivers value by meeting a need or fulfilling a demand but minimizes exposure to underlying costs and risks associated with delivery IT Services - Centered around the technology, support, and maintenance activities that must occur to operate and maintain the technology IT Service Management - Concept that involves the configuration and delivery of IT services to users Improve productivity, financial reporting, cost optimization, decision support - What are 4 goals of IT Asset Management? Good ITAM sits where ITSM, ITBM, and GRC converge - Where does IT Asset Management fit? Request, Procure, Receive, Stock (Deploy, Monitor, Support, MAC), Dispose - What are the steps in an assets lifecycle? Governance - Identifies the policies and procedures used through the rest of an Assets lifecycle Fulfillment - Handles all aspects related to the purchase and receipt of assets Audit - Activity to know what you have and remain compliant IT Financial Management - Brings all other aspects back together to provide financial details throughout an assets lifecycle Capability Blueprint - 4 tier process - determine what your organization needs and build this in the order you need them Tier 1 - Trustworthy data Tier 2 - Practical management Tier 3 - Operational integration Tier 4 - Strategic conformance ` - What are the 3 tiers of the Capability Blueprint? Tier 1 - Trustworthy data - Blueprint tier that deals with knowing what you have so you can manage it Tier 2 - Practical management - Blueprint tier that deals with improving management controls and driving immediate benefit Tier 3 - Operational integration - Blueprint tier that deals with improving efficiency and effectiveness through integrations with other areas Tier 4 - Strategic conformance - Blueprint tier that deals with achieving best in class status Inventory Management - Create and manage stock information, edit stock rules, stockrooms and stock types Financial Management - Manage fixed assets, depreciation, and distribution costs, work with expense lines and rate cards, handle expense allocations Contract Management - Create, edit, renew/extend and deactivate/delete contracts Model Management - Manage models and their critical processes that ensure good data for procurement and finance, manage model categories Vendor Management - Manage vendor costs, vendor SLAs, related contracts Hardware Asset Management - Manage hardware and consumable assets in combination with inventory, financial, contract, model, and vendor management Software Asset Management - Manage software assets and licenses in combination with inventory, financial, contract, model, and vendor management Data Asset Management - Manage databases, domain names, image libraries and fonts Enterprise architecture/platform administration - Not specifically an asset discipline, but critical to asset management governance Configuration management - Not specifically and asset discipline, but works closely with asset management Best practices - Help you avoid some of the pitfalls you may encounter when implementing asset management Define and document process - ITAM best practice around undocumented processes diving process inconsistencies and lack of repeatability Create a baseline - ITAM best practice around knowing what you have in order to make informed decisions Identify opportunities - ITAM best practice around figuring out where asset management practices and processes can be improved Staged approach - ITAM best practice around not trying to do everyone at once and making a plan to implement over time Prioritize - ITAM best practice around determining the most important and beneficial projects to complete first Involve business units - ITAM best practice around asset management not being meaningful when done in isolation Communicate value - ITAM best practice around value ensuring future support Define a continual service improvement plan - ITAM best practice around determining where you are, where you want to be, a plan to get there, and a way to stay there Now Create - ServiceNow provided option for assisting you with planning and implementing any ServiceNow project, including IT asset management Knowledge 2020 - When did Now Create first launch? Now Create - ServiceNows methodology of leading practices to support an optimal ServiceNow project execution; delivery outcomes faster and with less risk Project methodologies, assets, and project-related templates - Elements found with Now Create Success pack - Collection of methodologies and assets within Now Create A success pack - Designed to deliver a specific, successful project outcome, like an ITAM implementation Now Create Methodology - Everyone involved in the scope and delivery of a ServiceNow Project can benefit from this... 1. Guidance and insights minimizing risk and increasing quality 2. Resources improvement speed while reducing effort 3. An experience making work, work better - What are 3 benefits of using the Now Create methodology? Hybrid waterfall, 5 project phases, agile scrum development - What format does the HAM Professional success pack follow? Initiate, Plan, Execute, Deliver, Close - Name the 5 Phases of the HAM Professional Success pack Initial project planning, benefits, case alignment and kickoff - What is included in the HAM Professional Initiate phase? ..CONTINUED..