ServiceNow CSA Questions with solutions 2024, Graded A+

ServiceNow CSA Questions with solutions 2024, Graded A+ Which application menu is used in capturing and moving changes from one instance to other? Update Set Import Set Change None Update Set Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? -Form -List -Dashboard -Timeline Dashboard Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:05 / 0:15 Full screen What do requesters see when they go to the service catalog? -Homepage -Record -Self-service Items -News Self-service Items User passwords are also brought to the ServiceNow system with LDAP connection. -True -False False What does the banner frame contain? -Logo and global navigation control -Task [task] and configuration item -Self-service items -It is one set of table fields Logo and global navigation control All workflows absolutely must have a beginning and an end. -True -False True What are possible import sources? (Select all that Apply) -HTTP -CSV -EXCEL -JDBC -NETWORK -SFTP HTTP CSV EXCEL JDBC SFTP Base table for storing SLA records is? -task_sla -contract_sla -sla -sla_definition task_sla Which of the following are captured in update set (Select all that Apply) -Group Creation -Incident Creation -Field Creation -Table Creation Field Creation Table Creation How do you deactivate an application? -System diagnostics > upgrade history -System applications > applications > Open the app record and uncheck the active check box -The existing record will be updated with the new information -Click on the pencil icon next to the Application name in the Application Navigator and Uncheck Active Click on the pencil icon next to the Application name in the Application Navigator and Uncheck Active Basic Knowledge publishing workflow stages are? -Start > Process > End -Created > Reviewed >Deployed -Draft > Review > Published > Retire -None Draft > Review > Published > Retire What tables can't be deleted? -Approvals, conditions, notifications, tasks, timers, utilities -Tables that automate a sequence of activities -Base tables, e.g., task, cmdb_ci Base tables, e.g., task, cmdb_ci Select Correct statements (Select all that Apply) -Metric is used to measure and evaluate the effectiveness of ITSM process -Metric can gather data as the data is updated -Metric measures data over time to show past history -Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurrences of the metric are calculated and stored All of the Above