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Exam (elaborations)
ISOM 351 QUIZ 2 CORRECT 100%
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---3January 20262025/2026A+
- Define processes - ANSWERA sequence of activities that consume resources to transform inputs to outputs 
 
Front room vs back room - ANSWERFront room - customer-facing, the interactions and touchpoints where customers directly engage
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shantelleG
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Exam (elaborations)
ISOM 351 - Chapter 2 QUESTIONS & ANSWERS(RATED A+)
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--2January 20262025/2026A+Available in bundle
- process strategy - ANSWERthe pattern of decisions made in managing processes so that they will achieve their competitive priorities 
 
process analysis - ANSWERthe documentation and detailed understanding of how work is performed and how it can be redesigned
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shantelleG
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Exam (elaborations)
ISOM 351 Unit 2 CORRECT 100%
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---2January 20262025/2026A+
- Descriptive Analytics - ANSWERThe use of past data to understand business performance and make informed decisions 
 
Predictive Analytics - ANSWERExtracts information from data and uses it to predict future trends and identify behavioral patterns
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shantelleG
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Exam (elaborations)
ISOM 351 EXAM 2 CORRECT 100%
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--8January 20262025/2026A+Available in bundle
- Quality Circles - ANSWERAnother name for problem-solving teams; small groups of supervisors and employees who meet to identify, analyze, and solve process and quality problems 
 
Special-purpose teams - ANSWERGroups that address issues of paramount concern to management, labor, or both 
 
Self-managed team - ANSWERA small group of employees who work together to produce a major portion, or sometimes all, of a service or product
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shantelleG
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Exam (elaborations)
ISOM 351 Final Ch8,9,12,14 Exam Questions with Correct Answers 100% PASS
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---25January 20262025/2026A+
- ISOM 351 Final Ch8,9,12,14 Exam 
Questions with Correct Answers 
100% PASS
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KatelynWhitman