Isom 351 -chap 5 Exam Questions
with Answers 100% PASS
On a control chart, a type I error occurs when the employee concludes that the
process is in control when it is actually out of statistical control. - CORRECT
ANSWER-False
[x]__________ is a comprehensive and flexible system for achieving, sustaining,
and maximizing business success through intensive data analysis and process
management, improvement and reengineering. - CORRECT ANSWER-Six-sigma
External Failure Costs - CORRECT ANSWER-Costs that arise when a defect is
discovered after the customer receives the service or product
Prevention Costs - CORRECT ANSWER-Costs associated with preventing
defects before they happen
Internal Failure Costs - CORRECT ANSWER-Costs resulting from defects that
are discovered during the production of a service or product
Defect - CORRECT ANSWER-Any instance when a process fails to satisfy its
customer
, Appraisal Costs - CORRECT ANSWER-Costs incurred when the firm asseses the
performance level of its processes
Warranty - CORRECT ANSWER-A written guarantee that the producer will
replace or repair defective parts or perform the service to the customer's
satisfaction
One of the principles that total quality management (TQM) stresses is customer
satisfaction. - CORRECT ANSWER-True
A(n) [x]_________ is a chart used for controlling the proportion of defective
services or products generated by the process - CORRECT ANSWER-P-chart
ISO 9001:2008 - CORRECT ANSWER-A set of standards governing
documentation of a quality program
ISO 26000:2010 - CORRECT ANSWER-International guidelines for
organizational social responsibility
ISO 14000:2004 - CORRECT ANSWER-Documentation standards that require
participating companies to keep track of their raw materials use and their
generation, treatment, and disposal of hazardous wastes
Quality Loss Function - CORRECT ANSWER-The rationale that a service or
product that barely conforms to the specification is more like a defective service or
product than a perfect one
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
with Answers 100% PASS
On a control chart, a type I error occurs when the employee concludes that the
process is in control when it is actually out of statistical control. - CORRECT
ANSWER-False
[x]__________ is a comprehensive and flexible system for achieving, sustaining,
and maximizing business success through intensive data analysis and process
management, improvement and reengineering. - CORRECT ANSWER-Six-sigma
External Failure Costs - CORRECT ANSWER-Costs that arise when a defect is
discovered after the customer receives the service or product
Prevention Costs - CORRECT ANSWER-Costs associated with preventing
defects before they happen
Internal Failure Costs - CORRECT ANSWER-Costs resulting from defects that
are discovered during the production of a service or product
Defect - CORRECT ANSWER-Any instance when a process fails to satisfy its
customer
, Appraisal Costs - CORRECT ANSWER-Costs incurred when the firm asseses the
performance level of its processes
Warranty - CORRECT ANSWER-A written guarantee that the producer will
replace or repair defective parts or perform the service to the customer's
satisfaction
One of the principles that total quality management (TQM) stresses is customer
satisfaction. - CORRECT ANSWER-True
A(n) [x]_________ is a chart used for controlling the proportion of defective
services or products generated by the process - CORRECT ANSWER-P-chart
ISO 9001:2008 - CORRECT ANSWER-A set of standards governing
documentation of a quality program
ISO 26000:2010 - CORRECT ANSWER-International guidelines for
organizational social responsibility
ISO 14000:2004 - CORRECT ANSWER-Documentation standards that require
participating companies to keep track of their raw materials use and their
generation, treatment, and disposal of hazardous wastes
Quality Loss Function - CORRECT ANSWER-The rationale that a service or
product that barely conforms to the specification is more like a defective service or
product than a perfect one
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
