Genesys Certified Cloud Partner Study guides, Class notes & Summaries

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - b. ...

CCP - Introduction to Genesys Cloud CX Exam Questions and Answers Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? CCP: Introduction to Genesys Cloud CX CCP: Genesys Cloud CX Collaboration & Communication CCP: CCP: Genesys Cloud CX Contact Center CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys Cloud CX The CCP program is designed for which one of the following audiences? Genesys Cloud Custo...

Genesys Cloud CX Contact Center Exam Questions and Answers Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - Correct Answer ️️ -ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person ...

Genesys Certified Cloud Partner (CCP) Exam Questions and Answers Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - Correct Answer ️️ -a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Ge...

Genesys Certification Practice Questions with 100% Correct Answers Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - Correct Answer ️️ -a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Server Primary, Configuration Server Secondary b. Configuration Server Primary Master, Configuration Server Secondar...

Genesys Cloud Architect Exam Questions and Answers Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 12:00:00PM. 2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. Define a task - Correct Answer ️️ -A task typically contains a collection of actions designed to perform an assigned task sequentially. The following...

Genesys Cloud CX: Implementation Exam Questions and Answers True/False: With a Genesys Cloud CX Collaborate license, the users in your organization can make and receive customer calls. - Correct Answer ️️ -False What license is needed to enable Workforce Engagement Management feature? a. Collaborate b. Communicate c. Genesys Cloud CX 1 d. Genesys Cloud CX 2 e. Genesys Cloud CX 3 - Correct Answer ️️ -e. Genesys Cloud CX 3 Every user of Genesys Cloud CX has access to: (Select all...

Genesys Cloud CX: Contact Center Administration Exam Practice Questions and Answers What three components make up the Genesys Cloud Platform? - Correct Answer ️️ - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboards, and Views g. Interfaces h. Containers i. ACD - Correct Answer ️️ -a. Agent Inte...

Genesys Routing/Solution Practice Questions and Answers Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application - Correct Answer ️️ -Orchestration Server Routing engine - runs strategic target-seeking algoritms for each inbound interaction. - Correct Answer ️️ -Universal Routing Server All routing applications must be uploaded to a _______ - Correct Answer ️️ -Web Application Server Graphical IDE routing applicati...

Genesys Cloud Workforce Management Exam Questions and Answers What is Workforce Management? - Correct Answer ️️ -The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. What are the four primary activities of Workforce Management? - Correc...

Genesys CIV Exam Questions and Answers Which of the following statements is true about StatServer? - Correct Answer ️️ - StatServer is a client of SIPServer and URS but it is a server for Pulse Collector GAX Database stores information about Audio Resource Management, Operational Parameter Management and Solution Deployment (including details on Installation Packages). - Correct Answer ️️ -True What elements are stored in the Pulse Database? - Correct Answer ️️ -Templates. Wid...