Genesys Cloud Architect Exam Questions and Answers

Genesys Cloud Architect Exam Questions and Answers Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 12:00:00PM. 2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. Define a task - Correct Answer ️️ -A task typically contains a collection of actions designed to perform an assigned task sequentially. The following are examples of tasks: - Prompt the customer to enter an account number. - Validate the account number with your customer data. - Configure hold music while you perform the process in the back-end. - Fetch customer details such as account balance, credit card due date, and appointment history. - Using audio, share the requested information with the customer. - Configure simple account number validation. - End the task sequence with an action that tells the flow where to go next. Architect considers each of the following processes as an action that counts toward the 10,000 limit: - Correct Answer ️️ -- Each time you enter a menu - Each menu action - Each task action Play Audio action - Correct Answer ️️ -Insert a Play Audio element in a task action sequence to add a prompt for the caller. Do one of the following: 1 . Type the word or phrase you want Architect to convert to speech for the caller. 2. Type the pre-recorded prompt you want Architect to play back to the caller. 3. Click the Edit Audio Sequence button to configure text-to-speech, add a prompt, or add data for a prompt sequence. For more information about editing an audio sequence, see the Suggested conten Play Audio on Silence action - Correct Answer ️️ -Use this action to play a message (prompt or audio sequence) to completion. The message optimistically plays immediately. If barge-in interrupts the message by either voice or DTMF before it plays to completion, the message enters a loop. After it enters a loop, it waits for a specified amount of silence and then attempts to play the message again to completion. If the message plays to completion, then the action takes the success path. If the message reaches the maximum number of retries first, it takes the failure path. Detect Silence action - Correct Answer ️️ -Use this action to detect an answering machine message or verbal speech and subsequent silence in an outbound dialing campaign interaction. You can also use this action in inbound, secure, and in-queue call flows. The action detects live or voicemail speech, but not a voicemail beep. Before you can use this action, make sure that you enable the system to distinguish between a live voice and an answering machine. Create a call analysis response - Correct Answer ️️ -In Architect, use the Detect Silence and Play Audio on Silence actions in your call flows to detect live or voicemail speech, and then determine how the flow proceeds. An error message appears if the new call analysis response exceeds the maximum limit count of 1000. Delete old or obsolete call analysis responses as needed and click Save again to complete the new call analysis response configuration. For each call analysis result, select one of the following actions for the system to take: - Hangup disconnects the call. - Transfer returns the call to the campaign's queue so that the next available agent can answer it. -Transfer to Outbound Flow transfers to the outbound flow you select. Create outbound flows beforehand using Architect. Set Whisper Audio action - Correct Answer ️️ -The Set Whisper Audio action enables you to set up whisper audio on a per call basis. Use the whisper audio previously configured for the queue, or configure an audio sequence in the Audio Sequence Editor. You can set up whisper audio for all agents, or for agents only configured for auto- answer. For more information, see the Phone tab on the Edit user configuration data page and Set behavior and thresholds for all interaction types in Create and configure queues. The whisper audio set in Architect overrides audio set for the queue. The system counts the duration for whisper audio as Handle Time. Transcription action - Correct Answer ️️ -Available in inbound and outbound call flows, the Transcription action allows you to enable the voice transcription fea