Unit 14 - introducing customer service - ALL ASSIGNMENTS (ABC)

This is the full BTEC Business Unit 14 Assignment 1 - Why is it important to provide excellent customer service Coursework document. This candidate received a Distinction mark for this assignment. Please do not copy this assignment and submit as your own, as you will risk being disqualified from the course

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review your own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulatio...

Original document which achieved distinction grade and hits all criteria. The contrasting businesses selected for this assignment are: McDonalds and Tesco. 10 pages (size 12 font) 3821 words Covers P1, P2, P3, M1, M2, D1, D2 criteria

From P1 till D3 Unit 14

unit 14 assignment one to distinction standard (full marks).

14 – Investigating Customer Service

14 – Investigating Customer Service

full assignment 2 for unit 14