Health service operations management

HSOM Lecture, Working Group and Literature Week 5 and 6

HSOM everything from week 1 and 2 - Lectures, with handy images and tables - Working group (except the working group in which the group assignment was discussed) - Literature

HSOM everything from week 3 and 4 - Lectures, including handy images and tables - Workgroups - Literature (90%)

A compact summary of the HSOM lectures to use to study from the exam

Notes of all lectures and working groups of the course Health Service Operations Management (GW4005MV). By just learning these notes, you can complete the course with a nice grade.

Ik heb alle colleges gekeken en alles geprobeerd mee te tikken (inclusief alles uit de presentaties, voorbeelden etc.)

Full summary of lectures and mandatory literature. Week 1: health service quality and value-based healthcare Week 2: unit operations management Week 3: process operations management - pathways and chains Week 4: variability, uncertainty & flexibility Week 5: continuous improvement, theory of constraints & six sigma Week 6: lean management Literature: • Bowers et al. (1994) • Ahaus (2018) • Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 • Van Veen-Berkx et...

Summary HSOM: lecture 1-6, Q&A, all obligatory literature