PGA PGM LEVEL 3 3.0 EXAM GUIDE
100% SOLVED
, Recommended guideline for manager - ANSWERSAddress and find mutual agreement
when employee's performance differs from expected.
Resource allocation to avoid overwhelming performer - ANSWERSMake them aware of
available resources.
Manager's action for performer's difficulty recognizing task - ANSWERSTake a specific
direction.
Result of routine task assignment - ANSWERSReinforced the desired outcome.
GM's use of significant work in directing merchandiser - ANSWERSExplain feedback
and consequences.
Manager's communication for ensuring success - ANSWERSFeedback is clear.
Guidelines for manager using supporting strategy - ANSWERSCapable and motivated.
Guideline for convincing strategy with resistant employee - ANSWERSHelp overcome
resistance and provide resources.
Head pro's strategy when requested solutions by assistant - ANSWERSSupporting.
Strategy for experienced but unwilling employees - ANSWERSInvolving.
Action to increase chances of finding satisfying solution - ANSWERSAddress the
problem early.
Importance of stating problem in relation to expectations - ANSWERSTo avoid blame
during joint problem solving.
Appropriate manager behavior during termination - ANSWERSConsiderate, clear,
decisive.
F&B's use of internal control for smooth operation - ANSWERSMeasure, evaluate, act.
Food cost control definition - ANSWERSManagement and procedures to regulate costs.
Most important consideration for forecasting staff - ANSWERSProvide service with
minimal payroll.
Condition enhancing benefits of mental practice - ANSWERSCognitive hypothesis.
100% SOLVED
, Recommended guideline for manager - ANSWERSAddress and find mutual agreement
when employee's performance differs from expected.
Resource allocation to avoid overwhelming performer - ANSWERSMake them aware of
available resources.
Manager's action for performer's difficulty recognizing task - ANSWERSTake a specific
direction.
Result of routine task assignment - ANSWERSReinforced the desired outcome.
GM's use of significant work in directing merchandiser - ANSWERSExplain feedback
and consequences.
Manager's communication for ensuring success - ANSWERSFeedback is clear.
Guidelines for manager using supporting strategy - ANSWERSCapable and motivated.
Guideline for convincing strategy with resistant employee - ANSWERSHelp overcome
resistance and provide resources.
Head pro's strategy when requested solutions by assistant - ANSWERSSupporting.
Strategy for experienced but unwilling employees - ANSWERSInvolving.
Action to increase chances of finding satisfying solution - ANSWERSAddress the
problem early.
Importance of stating problem in relation to expectations - ANSWERSTo avoid blame
during joint problem solving.
Appropriate manager behavior during termination - ANSWERSConsiderate, clear,
decisive.
F&B's use of internal control for smooth operation - ANSWERSMeasure, evaluate, act.
Food cost control definition - ANSWERSManagement and procedures to regulate costs.
Most important consideration for forecasting staff - ANSWERSProvide service with
minimal payroll.
Condition enhancing benefits of mental practice - ANSWERSCognitive hypothesis.
