Organizations that use a functional structure are divided into functions, or departments, each of
which is responsible for - ANSWER a set of closely related activities.
Typical functions or departments
found in a modern organization include - ANSWER purchasing, operations, warehouse, sales and
marketing, research and development, fi nance and accounting, human resources, and
information systems
Business processes, such as the procurement and fulfillment processes are crossfunctional,
meaning - ANSWER no single group or function is responsible for their execution , it is a shared
responsibility among many functional areas.
Why did functional structure serve organizations well for a number of years - ANSWER it
enabled them to cope with the challenges generated by their rapid growth.
The functional structure eventually had drawbacks because - ANSWER people in the different
functional areas came to perform their steps in the process in isolation, without fully
understanding which steps happen before and which steps happen next
silo effect - ANSWER workers complete their tasks in their functional silos" without regard to the
consequences for the other components of the process
Which silo nature processes are at odds with each
other? - ANSWER functional organizational structure and the crossfunctional nature
, Viewing a company from a process perspective requires
employees to - ANSWER "think sideways" so to view the business across
functional boundaries and focus on the end-to-end nature of the process and its intended
outcomes.
various process steps are increasingly executed by - ANSWER people in multiple locations
throughout the
world. A company will manufacture its products in different countries, acquire the materials to
make these products from different locations, sell the products in many countries
Systems that support end-to-end processes are called - ANSWER enterprise systems (ES), and
they are essential to the efficient and effective execution and management of business process.
True or false
investments in IT, particularly enterprise systems, have significantly increased the profitability,
productivity, and competitiveness of corporations by removing the barriers to sharing
information between functional areas and managing processes holistically - ANSWER True
Organizations exist to - ANSWER serve some commercial purpose or to achieve
some social objective.
business process - ANSWER a set of tasks or activities that produce desired outcomes.
What is essential to the smooth execution of these processes - ANSWER effective
communication and collaboration among the
departments because without this interaction, the process cannot be completed efficiently and
effectively as various process steps are carried out by different functional areas or departments,