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Module 1 Functions of Management

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Business Administration II is a course that was designed specifically to provide the Administrative Office Manager (Office professional) in training with the theoretical and practical knowledge required for successfully carrying out the administrative functions expected of an Office professional. It also provides him / her with some essential background knowledge of the business world where he / she will have to perform his / her duties. Business Administration II is a compulsory subject for Level III of the N Dip: Office Management and Technology. Students that obtained the qualification have the possibility to articulate to a Bachelor’s Degree in Technology: Office Management and Technology. Here at Tshwane University of Technology the emphasis is placed mainly on the application of the subject content to the work situation of the administrative Office Manager (Office professional). Here nothing is ever studied merely for the sake of acquiring additional knowledge.

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February 23, 2024
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Written in
2023/2024
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Module 1
Introduction to the Field of Administrative
and Information Management



Unit 1

Functions of Management

Administrative Office Management, 8/e Text Book: Chapter 4,©2005
5, 6,Pearson
7 Education, Inc.
by Zane Quible Reader:
1
7-19; 24; 193-196; 225;
Pearson Prentice Hall249
1 Upper Saddle River, NJ 07458

, Learning Outcomes

At the completion of this unit, you should be able to:
Contrast each of the functions of management
(planning, organising, leadership and control)
under the headings of:

• the nature and the importance of each function
• the steps and characteristics of each function

Distinguish between different managerial
levels in which these functions are performed


Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
2 Upper Saddle River, NJ 07458
2

, Nature of Management



Management can be described as a process by means of
which people in control attempt to use personnel and
other resources as efficiently as possible, in order to
achieve set goals and to provide for set needs.



Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
3 3 Upper Saddle River, TB: 65-66
NJ 07458
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