APCO 100 Questions with Correct Answers

APCO 100 Questions with Correct Answers The term PSAP stands for Public Safety Access Point - Correct Answer False Professionalism is defined by who you are, what you do, and how others perceive you - Correct Answer True Ethics involves an individuals personal, professional, and organizational rules of conduct - Correct Answer True The three primary fields of public safety communications are law enforcement, fire, and emergency medical services (Police, Fire, & Medical) - Correct Answer True Nonverbal communication sets the tone for the communication exchange - Correct Answer True Calls via a Video Relay Service (VRS) can come in on any line - Correct Answer True A policy is a guide to action and a procedure is a guide to thinking - Correct Answer False All non verbal communication requires face to face communication - Correct Answer False A question that can't be answered yes or no is an open ended question - Correct Answer True Brief rephrasing of information is applying the active listening technique of reflecting feelings - Correct Answer False