SEP QUESTIONS AND ANSWERS WITH
CERTIIFED SOLUTIONS
True or False: A critical safety objective of Air Canada is to cultivate, foster, and grow a positive
progressive safety culture in which employees are comfortable and encouraged to bring safety
concerns to the attention of management. ✔✔True
True or False: You must relay information to the In-charge Flight attendant if you detect any
unusual circumstances or are made aware of concerns or comments from passengers about any
potential abnormalities such as ice or snow on aircraft, abnormal vibrations and noises, etc.
✔✔False, you must relay the information to the PIC immediately
When must you submit the necessary forms detailing incidents/accidents? ✔✔No later than 24
hours after termination of flight
Where must you submit the disruptive/unruly passenger report? ✔✔At the first point of landing
What does the Flight report for injury, illness and incidents include? ✔✔- oven incidents
- cabin not secured for landing
- cabin crew/flight crew illness resulting in an incapacitation
,When must a Telemedicine Checklist be filled out? ✔✔When Stat-MD Medical Advisory
Service is contacted to assist an onboard pax or crew medical emergency
When must the Medical Care Provider Indemnity Form be filled out? ✔✔Used whenever
qualified medical personnel offer their help in a pax or crew medical emergency
Incident/Accident labels are? ✔✔Used to identify removable SERVICE and CABIN equipment
(carts, trolleys, oven racks, emergency equipment) involved in an incident or accident
Unserviceable seals are? ✔✔Used to identify removable service and cabin equipment (trolleys,
carts)
In a suspected food contamination, what must cabin crew do? ✔✔- indicate flight number, date,
and content in airsickness bag
- store any perishables on ice or refrigerator to prevent deterioration
- tape the foreign object to the inside of the airsickness bag
, Incidents/accidents are allocated to a color based on their severity, and they include: ✔✔RED -
loss of life, loss of asset (ac or building)
ORANGE - company personnel or pax in imminent danger
YELLOW - urgent onboard conditions where there is concern for the safety of the aircraft, pax,
or personnel that do not require immediate assistance
GREEN - safety events not requiring the declaration of an emergency
WHITE - incidents of an abnormal nature occurring in routine operations that do not have
significant impact on the operation or deviations from SOP
True or False: The press is allowed to interview any cabin crew members, whether involved in
the incident/accident without needing permission of an Air Canada Executive. ✔✔False - cabin
crew will not be interviewed by the press unless expressed permission of an Air Canada
Executive
True or False: A preliminary, informal, verbal statement will be taken from each cabin crew
member involved in an incident/accident deemed serious by the Air Canada Investigating Team
soon after the event. ✔✔True true
What do transport canada cabin safety inspectors do? ✔✔They conduct regular inspections of
cabin crew training, on-board safety equipment, procedures and operations
CERTIIFED SOLUTIONS
True or False: A critical safety objective of Air Canada is to cultivate, foster, and grow a positive
progressive safety culture in which employees are comfortable and encouraged to bring safety
concerns to the attention of management. ✔✔True
True or False: You must relay information to the In-charge Flight attendant if you detect any
unusual circumstances or are made aware of concerns or comments from passengers about any
potential abnormalities such as ice or snow on aircraft, abnormal vibrations and noises, etc.
✔✔False, you must relay the information to the PIC immediately
When must you submit the necessary forms detailing incidents/accidents? ✔✔No later than 24
hours after termination of flight
Where must you submit the disruptive/unruly passenger report? ✔✔At the first point of landing
What does the Flight report for injury, illness and incidents include? ✔✔- oven incidents
- cabin not secured for landing
- cabin crew/flight crew illness resulting in an incapacitation
,When must a Telemedicine Checklist be filled out? ✔✔When Stat-MD Medical Advisory
Service is contacted to assist an onboard pax or crew medical emergency
When must the Medical Care Provider Indemnity Form be filled out? ✔✔Used whenever
qualified medical personnel offer their help in a pax or crew medical emergency
Incident/Accident labels are? ✔✔Used to identify removable SERVICE and CABIN equipment
(carts, trolleys, oven racks, emergency equipment) involved in an incident or accident
Unserviceable seals are? ✔✔Used to identify removable service and cabin equipment (trolleys,
carts)
In a suspected food contamination, what must cabin crew do? ✔✔- indicate flight number, date,
and content in airsickness bag
- store any perishables on ice or refrigerator to prevent deterioration
- tape the foreign object to the inside of the airsickness bag
, Incidents/accidents are allocated to a color based on their severity, and they include: ✔✔RED -
loss of life, loss of asset (ac or building)
ORANGE - company personnel or pax in imminent danger
YELLOW - urgent onboard conditions where there is concern for the safety of the aircraft, pax,
or personnel that do not require immediate assistance
GREEN - safety events not requiring the declaration of an emergency
WHITE - incidents of an abnormal nature occurring in routine operations that do not have
significant impact on the operation or deviations from SOP
True or False: The press is allowed to interview any cabin crew members, whether involved in
the incident/accident without needing permission of an Air Canada Executive. ✔✔False - cabin
crew will not be interviewed by the press unless expressed permission of an Air Canada
Executive
True or False: A preliminary, informal, verbal statement will be taken from each cabin crew
member involved in an incident/accident deemed serious by the Air Canada Investigating Team
soon after the event. ✔✔True true
What do transport canada cabin safety inspectors do? ✔✔They conduct regular inspections of
cabin crew training, on-board safety equipment, procedures and operations
