1
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scmn 2150 final Questions and Answers
(100% Correct Answers) Already Graded
A+
Organizations cannot ignore or forget the importance of customer
service t or f—Ans: true
The responsibilities of supply chain managers end when product is
delivered to or taken home by the customer? t or f—Ans: false
© 2025 Assignment Expert
what are some of the responsibilities of the firm after product
delivery—Ans: customer service, depot repair, service logistics,
recycling
Guru01 - Stuvia
examples of companies that provide great customer service—
Ans: chik-fil-a, starbucks, amazon
examples of companies that provide poor customer service—Ans:
charter, sprint, walmart
The purpose of a call center is to annoy customers with
telemarketing calls and confusing menu systems t or f—Ans: false
what is the mission of call types—Ans: caring for customers needs
what are the type of calls handled at call centers—Ans: orders,
complaints, questions,
Which type of supply chain is more complex - a new product
supply chain or a service parts supply chain?—Ans: service parts
supply chain
What are the challenges of Service Parts Logistics?—Ans:
Traditional forecasting concepts and supply chain strategies do
not apply to service parts
Need for rapid repairs, especially in high $$$ equipment scenarios.
, 2
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reverse logistics—Ans: Backwards flow of goods from customers in
SC. Occurs when goods are returned by a customer and reenter
supply chain.
impact of reverse logistics—Ans: Poor reverse logistics system can
affect the entire supply chain financially
Can have a large impact on how consumers view a product
brand
what should companies try to do with returned goods—Ans:
gatekeeping, resell as is, refurbish, recycle, dump in landfill
how can companies improve reverse logistics—Ans: make life
easier for customers, improve flow and control, recoup as much
© 2025 Assignment Expert
value as possible
How much product do consumers return to retailers each year?—
Ans: 460 billion
Guru01 - Stuvia
What is the most appropriate way to handle returns a computer—
Ans: refurbish it
What is the most appropriate way to handle returns of carrots—
Ans: give it away or repurpose it
What is the most appropriate way to handle returns of a
damaged phone—Ans: cannibalize parts
What is the most appropriate way to handle returns of a louis
vuitton bag—Ans: resell it
Why do we need to better manage returns?—Ans: so you can
maximize recovery after a return
Global Operations—Ans: The design and management of a
supply chains that control the flows of materials, money, and
information into, through and out of the firm across national
borders to achieve corporate objectives at a minimum total cost
cross border flows—Ans: buy move move move arrival
what are some global manufacturing methods—Ans: licensing,
contract manufacturing, joint ventures, direct foreign investment
For Expert help and assignment solutions, +254707240657
scmn 2150 final Questions and Answers
(100% Correct Answers) Already Graded
A+
Organizations cannot ignore or forget the importance of customer
service t or f—Ans: true
The responsibilities of supply chain managers end when product is
delivered to or taken home by the customer? t or f—Ans: false
© 2025 Assignment Expert
what are some of the responsibilities of the firm after product
delivery—Ans: customer service, depot repair, service logistics,
recycling
Guru01 - Stuvia
examples of companies that provide great customer service—
Ans: chik-fil-a, starbucks, amazon
examples of companies that provide poor customer service—Ans:
charter, sprint, walmart
The purpose of a call center is to annoy customers with
telemarketing calls and confusing menu systems t or f—Ans: false
what is the mission of call types—Ans: caring for customers needs
what are the type of calls handled at call centers—Ans: orders,
complaints, questions,
Which type of supply chain is more complex - a new product
supply chain or a service parts supply chain?—Ans: service parts
supply chain
What are the challenges of Service Parts Logistics?—Ans:
Traditional forecasting concepts and supply chain strategies do
not apply to service parts
Need for rapid repairs, especially in high $$$ equipment scenarios.
, 2
For Expert help and assignment solutions, +254707240657
reverse logistics—Ans: Backwards flow of goods from customers in
SC. Occurs when goods are returned by a customer and reenter
supply chain.
impact of reverse logistics—Ans: Poor reverse logistics system can
affect the entire supply chain financially
Can have a large impact on how consumers view a product
brand
what should companies try to do with returned goods—Ans:
gatekeeping, resell as is, refurbish, recycle, dump in landfill
how can companies improve reverse logistics—Ans: make life
easier for customers, improve flow and control, recoup as much
© 2025 Assignment Expert
value as possible
How much product do consumers return to retailers each year?—
Ans: 460 billion
Guru01 - Stuvia
What is the most appropriate way to handle returns a computer—
Ans: refurbish it
What is the most appropriate way to handle returns of carrots—
Ans: give it away or repurpose it
What is the most appropriate way to handle returns of a
damaged phone—Ans: cannibalize parts
What is the most appropriate way to handle returns of a louis
vuitton bag—Ans: resell it
Why do we need to better manage returns?—Ans: so you can
maximize recovery after a return
Global Operations—Ans: The design and management of a
supply chains that control the flows of materials, money, and
information into, through and out of the firm across national
borders to achieve corporate objectives at a minimum total cost
cross border flows—Ans: buy move move move arrival
what are some global manufacturing methods—Ans: licensing,
contract manufacturing, joint ventures, direct foreign investment
