Analytics, Data Science, & Artificial Intelligence: Systems for Decision Support,
11th Edition
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By Ramesh Sharda, Dursun Delen
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, Table of Content
PART I: INTRODUCTION TO ANALYTICS AND AI
1. An Overview of Business Analytics, Decision Support Systems, Business Intelligence, Data
Science, and Artificial Intelligence
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2. Artificial Intelligence: Concepts, Drivers, Major Technologies, and Business Applications
3. Nature of Data, Statistical Modeling, and Visualization
PART II: PREDICTIVE ANALYTICS AND MACHINE LEARNING
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4. Data Mining Process, Methods, and Applications
5. Machine learning Techniques for Predictive Analytics
6. Deep Learning and Cognitive Computing
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7. Text Mining, Sentiment Analysis, and Social Analytics
PART III: PRESCRIPTIVE ANALYTICS AND BIG DATA
8. Prescriptive Analytics with Optimization and Simulation
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9. Big Data, Location Analytics, and Cloud Computing
PART IV: ROBOTICS, SOCIAL NETWORKS, AI, AND IoT
10. Robotics: Industrial and Consumer Applications
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11. Group Decision Making, Collaborative Systems, and AI Support
12. Knowledge Systems: Expert Systems, Recommenders, Chatbots, Virtual Personal
Assistants, and Robo Advisors
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13. The Internet of Things As a Platform for Intelligent Applications
PART V: CAVEATS OF ANALYTICS AND AI
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14. Implementation Issues: From Ethics and Privacy to Organizational and Societal Impacts
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Analytics, Data Science, & Artificial Intelligence, 11e (Sharda)
Chapter 1 Overview of Business Intelligence, Analytics, Data Science, and Artificial
Intelligence: Systems for Decision Support
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1) In the opening case KONE has minimized downtime and shortened the repair time.
Answer: TRUE
Diff: 2 Page Ref: 4
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2) Intelligent technologies are limited to small-scale projects when they include AI combined
with IoT.
Answer: FALSE
Diff: 2 Page Ref: 5
3) Decision making is one of the most important activities in organizations of all kind– probably
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the most important one.
Answer: TRUE
Diff: 1 Page Ref: 5
4) Managers historically considered decision making purely a science.
Answer: FALSE
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Diff: 1 Page Ref: 6
5) With more data and analysis technologies, more alternatives can be evaluated, forecasts can be
improved, risk analysis can be performed quickly, and the views of experts can be collected
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quickly and at a reduced cost.
Answer: TRUE
Diff: 2 Page Ref: 8
6) It is generally best to rely on a trial-and-error approach to management.
Answer: FALSE
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Diff: 2 Page Ref: 7
7) A major characteristic of computerized decision support and many BI tools (notably those of
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business analytics) is the inclusion of at least one model.
Answer: TRUE
Diff: 2 Page Ref: 13
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8) The definition of implementation is straightforward because implementation is a simple, direct
process with defined boundaries.
Answer: FALSE
Diff: 2 Page Ref: 13
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9) Structured problems are encountered in only unique situations.
Answer: FALSE
Diff: 3 Page Ref: 16
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10) Unstructured problems can be fully supported by standard computerized quantitative
methods.
Answer: FALSE
Diff: 3 Page Ref: 16
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11) During the 1990s, the primary focus of information systems support for decision making
focused on providing structured, periodic reports that a manager could use for decision making.
Answer: FALSE
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Diff: 3 Page Ref: 22
12) Decision support systems couple the intellectual resources of individuals with the capabilities
of the computer to improve the quality of decisions. It is a computer-based support system for
management decision makers who deal with semistructured problems.
Answer: TRUE
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Diff: 2 Page Ref: 22
13) The term decision support system is a very specific term that implies the same tool, system,
and development approach to most developers.
Answer: FALSE
Diff: 3 Page Ref: 23
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14) BI systems rely on a DW as the information source for creating insight and supporting
managerial decisions.
Answer: TRUE
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Diff: 2 Page Ref: 27
15) One of the four components of BI systems, business performance management, is a
collection of source data in the data warehouse.
Answer: FALSE
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Diff: 3 Page Ref: 25
16) Analytics is the process of developing actionable decisions or recommendations for actions
based on insights generated from historical data.
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Answer: TRUE
Diff: 3 Page Ref: 31
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17) The use of dashboards and data visualizations is seldom effective in finding efficiencies in
organizations, as demonstrated by the Seattle Children's Hospital Case Study.
Answer: FALSE
Diff: 2 Page Ref: 32
18) The use of statistics in baseball by the Oakland Athletics, as described in the Moneyball
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book, is an example of the effectiveness of prescriptive analytics.
Answer: TRUE
Diff: 2 Page Ref: 39
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