ISDS 3115 Exam Study Guide –
Practice Questions with Verified
Answers. GRADED A+. Latest
2026/2027 Update
Which of the following DOES NOT increase profit by improving quality?
A. higher warranty costs
B. improved reputation
C. increased productivity
D. flexible pricing - Answer✔✔-a. higher warranty costs
Which of the following could reduce costs and increase profit?
A. increased productivity
B. flexible pricing
C. improved reputation
D. improved response - Answer✔✔-a. increased productivity
,The American Society for Quality defines quality as
A. how well a product fits patterns of consumer preferences.
B. the degree of excellence at an acceptable price and the control of variability at
an acceptable cost.
C. even though it cannot be defined, you know what it is.
D. the totality of features and characteristics of a product or service that bears on
its ability to satisfy stated or implied needs. - Answer✔✔-D. the totality of
features and characteristics of a product or service that bears on its ability to
satisfy stated or implied needs.
Which of the following is an award for quality achievement in Japan?
A. Malcolm Baldrige National Quality Award
B. ISO 9000
C. Deming Prize
D. Tokyo Medal for Excellence in Quality - Answer✔✔-C. Deming prize
Which of the following costs is NOT a cost of quality?
A. research and development
B. rework
C. lost goodwill
D. scrap - Answer✔✔-A. research and development
, Managing quality helps build successful strategies of:
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - Answer✔✔-a. differentiation, low cost and
response
A successful quality strategy begins with:
A. an organizational culture that fosters quality.
B. satisfying customers and obtaining a competitive advantage.
C. an understanding of the principles of quality.
D. engaging employees in the necessary activities to implement quality. -
Answer✔✔-a. an organizational culture that fosters quality
Which of the following is NOT an external failure cost?
A. lost goodwill
B. returned goods
C. scrap
D. costs to society - Answer✔✔-c. scrap
Practice Questions with Verified
Answers. GRADED A+. Latest
2026/2027 Update
Which of the following DOES NOT increase profit by improving quality?
A. higher warranty costs
B. improved reputation
C. increased productivity
D. flexible pricing - Answer✔✔-a. higher warranty costs
Which of the following could reduce costs and increase profit?
A. increased productivity
B. flexible pricing
C. improved reputation
D. improved response - Answer✔✔-a. increased productivity
,The American Society for Quality defines quality as
A. how well a product fits patterns of consumer preferences.
B. the degree of excellence at an acceptable price and the control of variability at
an acceptable cost.
C. even though it cannot be defined, you know what it is.
D. the totality of features and characteristics of a product or service that bears on
its ability to satisfy stated or implied needs. - Answer✔✔-D. the totality of
features and characteristics of a product or service that bears on its ability to
satisfy stated or implied needs.
Which of the following is an award for quality achievement in Japan?
A. Malcolm Baldrige National Quality Award
B. ISO 9000
C. Deming Prize
D. Tokyo Medal for Excellence in Quality - Answer✔✔-C. Deming prize
Which of the following costs is NOT a cost of quality?
A. research and development
B. rework
C. lost goodwill
D. scrap - Answer✔✔-A. research and development
, Managing quality helps build successful strategies of:
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - Answer✔✔-a. differentiation, low cost and
response
A successful quality strategy begins with:
A. an organizational culture that fosters quality.
B. satisfying customers and obtaining a competitive advantage.
C. an understanding of the principles of quality.
D. engaging employees in the necessary activities to implement quality. -
Answer✔✔-a. an organizational culture that fosters quality
Which of the following is NOT an external failure cost?
A. lost goodwill
B. returned goods
C. scrap
D. costs to society - Answer✔✔-c. scrap
