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Why has the US health care system failed to provide consistent high-quality care? - Answer The increase in science and technology over the past half-century has made the health care system too complex; more to know, more to do, more to manage, more to watch, and more people involved than ever before Americans are living longer - increase in incidence and prevalence of chronic conditions, but todays health care system is too focuses on dealing with acute, episodic care needs - Health care ...

Trends in Inpatient vs Outpatient Care - Answer Historical perception changing Inpatient services declining Hospitals have resources to become competitive Growth of ambulatory procedures Reasons for Growth in Outpatient care - Answer Changes in reimbursement favoring outpatient services Fewer payment restrictions Development of new technology Utilization Controls- quicker discharge Social Factors Scope of Outpatient Care - Answer Primary care Hospital Emergency Servi...

What does the health care delivery system mean? - Answer The Hospital -Insurance -Faculty -Patients (the consumers what are being helped/treated) Who is WHO? - Answer -1948 --> WWII was happening during this time -7000 people -150 countries -Geneva Switzerland headquarters -Global health -Health care delivery According to the WHO, what is the definition of health? - Answer Health is a state of complete physical, mental, and social well-being and not merely the ab...

An emergency department nurse is caring for a patient who was severely injured in a car accident. The patients family is in the waiting room. They are crying softly. The nurse sits down next to the family, takes the mothers hand, and says "I can only imagine how you are feeling. What can I do to help you feel more at peace right now?" Which concept is the nurse demonstrating in this example? A. Prayer B. Presence C. Coaching D. Instilling hope - Answer Presence The removal of...

Public hospitals - Answer Funded by federal, state, or local government Ex: UConn Health Center (John Dempsey Hospital) Community hospitals - Answer Privately owned (don't really exist anymore, bought by larger companies) For profit hospitals - Answer Focus is on financial gain, not necessarily service Federal hospitals - Answer Don't serve general public (ex: VA) What are the two big hospital organizations here? - Answer Hartford Healthcare and Yale...

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Two layouts of manufacturing processes - Answer 1. Product-based layout 2. Functional layout What is product-based layout - Answer Resources are arranged sequentially according to steps required (best for high volume) What is functional layout - Answer Layout where resources are physically grouped by function What is continuous flow process - Answer (Product based layout) Equipment and people are highly specialized and arranged sequentially. What is production li...

Process - Answer A set of logically related tasks or activities performed to achieve a defined business outcome Primary Process - Answer A process that addresses the main value-added activities of an organization - considered value-added because some customer is willing to pay for the resulting outputs ex. providing a service, educating customers, manufacturing Support Process - Answer A process that performs necessary, albeit not value-added, activities ex. Tuition billi...

Purchasing - Answer Obtaining merchandise, capital equipment; raw materials, services, or maintenance, repair, and operations (MRO) supples in exchange for money or is equivalent. Merchants - Answer Wholesalers and retailers who purchase for resale. Industrial Buyers - Answer Purchase raw materials for conversion, services, capital equipment, and MRO supplies (manufacturing companies). Contracting - Answer Term often used for the acquisition of services. Supply Ma...

Warehousing: - Answer where products/supplies are held until the right time Transportation: - Answer moves things to the right place Time Utility - Answer products/supplies are delivered at the right time Place Utility - Answer products are delivered to the desired location Common Carriers: - Answer offer transportation services to all shippers all published rates between designated locations without discrimination Contract Carriers: - Answer not boun...

Transportation Management belongs to which foundation of Supply Chain Management? - Answer Distribution A __________ is a set of three or more organizations linked directly by one or more of the upstream or downstream flows of products, services, finances, and information from a source to a customer. - Answer Supply Chain T/F The bullwhip effect is the result of companies producing excessive defective products; defective items are whipped back from the end customer toward the man...

Resource planning is an activity within which foundation of supply chain management? - Answer Operations Management What are the main categories of resource planning? - Answer 1. Materials 2. Capacity What gets more detailed when progressing from aggregate planning to MRP? - Answer Product Classifications What things are balanced in resource planning? - Answer 1. Production Rate 2. Workforce Level 3. Inventory on Hand Are inputs to resource planning external or...

CyMed manufactures life-saving medications that must be delivered on short notice. This results in CyMed having high _________ cost. - Answer Transportation Johnson & Johnson responded to children getting into medication by implementing tamper-resistant seals. This action increased which logistics cost? - Answer Packaging This is typically the most expensive leg of the transportation journey - Answer The last mile: getting the finished product to the consumer, difficult beca...

Supply Chain - Answer consists of the flow of products and services from: - Raw materials manufacturers - Component and intermediate manufacturers - Final product manufacturers - Wholesalers and distributors and - Retailers Connected by transportation and storage activities, and integrated through information, planning, and integration activities Upstream Supply Chain beginning at the Focal firm - Answer - Set of firms that supply the raw materials (2nd tier), intermediate co...

Logistics - Answer The process of planning, implementing, and controlling procedures for the efficient and effective transportation and storage of goods including services, and related info. from the point of origin to the point of consumption for the purpose of conforming to the customer requirements. Transportation - Answer Moving people and things from one place to another. Warehousing - Answer enable firms to store purchases, WIP, FG, as well as faster and more frequent ...

Warehousing - Answer Companies storing their purchases, work-in progress, and finished goods Distribution Center - Answer A warehouse that is used to receive bulk shipments, break them down, repackage items, and distribute them to a manufacturing center or retail center Crossdocking - Answer Unloading an inbound vehicle and reloading the product onto an outbound vehicle with little to no storage Sorting - Answer Separating products into grades and qualities Assort...

Inventory - Answer A stock of materials used to satisfy customer demand or to support the production of goods or services Inventory management - Answer Planning and controlling of inventories to meet competitive priorities of the organization Why Smaller Inventories - Answer Cost of capital, storage and handling costs, taxes, insurance, shrinkage (Pilferage, obsolescence, deterioration) Why Bigger Inventories - Answer Better customer service, avoid stockouts; smaller...

Outsourcing - Answer buying materials and components from suppliers instead of making them in-house. The sourcing trend has moved toward _____________________ - Answer outsourcing Backward Vertical Integration - Answer refers to acquiring sources of supply. Forward Vertical Integration - Answer refers to acquiring customer's operations. The Make or Buy decision is a __________________ decision - Answer Strategic TCO - Answer Total Cost of Ownership...

Elements of Lean - Answer 1. Waste Reduction 2. Lean Layouts 3. Lean Supply Chain Relationship 4. Inventory & Set-Up Time Reduction 5. Small Batch Scheduling 6. Continuous Improvement 7. Workforce Enablement Seven Wastes - Answer 1. Overproduction 2. Waiting Time 3. Unnecessary Transportation 4. Over Processing 5. Excess Inventory 6. Unnecessary Motion 7. Defects The Five S's - Answer 1. Sort 2. Set in order 3. Shine 4. Standardize 5. Sustain Causes of...

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