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Exam (elaborations)
UWEC HCAD 301 Exam 2026 Questions and Answers
UWEC HCAD 301 Exam 2026 Questions 
and Answers
Exam (elaborations)
HCAD 301 Final Exam 2026 Questions and Answers
HCAD 301 Final Exam 2026 Questions 
and Answers
Exam (elaborations)
HCAD 301 EXAM 2 2026 Questions and Answers
HCAD 301 EXAM 2 2026 Questions and 
Answers
Exam (elaborations)
HCAD 301 Quiz 3 Exam 2026 Questions and Answers
HCAD 301 Quiz 3 Exam 2026 Questions 
and Answers
Exam (elaborations)
HCAD 301: Quiz 2 Exam 2026 Questions and Answers
HCAD 301: Quiz 2 Exam 2026 Questions 
and Answers
Exam (elaborations)
WGU D677 Pre OA Exam 2026 Questions and Answers
WGU D677 Pre OA Exam 2026 Questions 
and Answers
Package deal
HCAD 301 Exam Questions and answers Graded A+
HCAD 301 Exam Questions and answers Graded A+
Package deal
HCAD 301 Exam Questions and answers Graded A+
HCAD 301 Exam Questions and answers Graded A+
Package deal
HCAD 301 Exam Questions and answers Graded A+
HCAD 301 Exam Questions and answers Graded A+
Package deal
HCAD 301 Exam Questions and answers Graded A+
HCAD 301 Exam Questions and answers Graded A+
Exam (elaborations)
HCAD 301 UWEC Exam Questions and answers Graded A+
HCAD 301 UWEC Exam Questions and 
answers Graded A+ 
What is Walter Shewhart best known for? - Process improvement reducing 
variation 
What are the six quality dimensions - Safe, timely, effective, efficient, 
Equitible, patient centered
Exam (elaborations)
HCAD 301 Overview of Healthcare Exam Questions and answers Graded A+
HCAD 301 Overview of Healthcare Exam 
Questions and answers Graded A+ 
safty - freedom from danger injury or damage 
hazards - events, actions or things that can be used to cause harm 
accidents - unplanned, unexpected event; usually has an adverse 
conseguence
Exam (elaborations)
HCAD 301 Final Exam Questions and answers Graded A+
HCAD 301 Final Exam Questions and 
answers Graded A+ 
Improvement models - Recipe 
Analytic tools - Ingredients 
Qualitative - Non-numerical 
Quantitative - Numerical 
Brainstorming - Interactive decision making to generate ideas 
Structured Brainstorming - Solicit one idea from each person in sequence
Exam (elaborations)
HCAD 301 Exam3 Questions and answers Graded A+
HCAD 301 Exam3 Questions and 
answers Graded A+ 
LEAN - Get rid of waste, value added 
Examples of Quantitative Tools - Bar graphs, line charts, control charts, 
check sheets, surveys (likert scales/pre and post test knowledge) 
Examples of Qualitative Tools - Brainstorming, multi-voting, nominal group 
technique, affinity diagrams, 5 whys, flowcharts 
Structured Brainstorming - A group discussion where each participant 
speaks when it is his or her turn, or passes.
Exam (elaborations)
HCAD 301 Exam3 Questions and answers Graded A+
HCAD 301 Exam3 Questions and 
answers Graded A+ 
improvement models = _____________ 
while analytic tools = ____________ 
improvement = recipe 
tools = ingredients 
what are the typical steps for a project? 
step 1: define the improvement goal 
step 2: analyze current practices 
step 3: design and implement improvements 
step 4: measure success
Exam (elaborations)
HCAD 301 Exam2 Questions and answers Graded A+
HCAD 301 Exam2 Questions and 
answers Graded A+ 
What is the Ombudsman program? 
Work with individuals and their families to protect and promote residents rights. 
They also work with service providers to define/achieve highest standards. 
What is Baldrige Criteria? (Performance Excellence) 
A set of guidelines that helps organizations manager their performance.
Exam (elaborations)
HCAD 301 Exam2 Questions and answers Graded A+
HCAD 301 Exam2 Questions and 
answers Graded A+ 
Ombudsman Program - - Advocacy, formal and informal - Education - Monitoring Regulators 
Medigap SHIP Counselors - - Education on all insurance benefits - Plan finders - Part D counseling 
Volunteer Ombudsman - - Assigned to a specific facility
Exam (elaborations)
HCAD 301 Exam2 Questions and answers Graded A+
HCAD 301 Exam2 Questions and 
answers Graded A+ 
The Quality Management Cycle 
Measurement, Assessment, and Improvement 
Purpose of measurement 
To Gather Information 
Metrics 
Type of measurement used to gauge a quantifiable component of performance 
Qualitative date 
I bought the ice cream because I saw it when I was in the checkout line- I wanted 
to treat myself 
Quantitative data
Exam (elaborations)
HCAD 301 Exam2 Questions and answers Graded A+
HCAD 301 Exam2 Questions and 
answers Graded A+ 
Purpose of measurement - To gather information 
Metrics - Any time of measurement used to gauge a quantifiable 
component of performance 
Ultimately lets us know how we are doing, which leads to the assessment and 
improvement questions 
Quantitative - Numbers, data, and statistics 
Qualitative - Descriptors
Exam (elaborations)
HCAD 301 Exam Questions and answers Graded A+
HCAD 301 Exam Questions and answers 
Graded A+ 
Improvement models 
Recipes for structuring improvement projects (PSDA, FOCUS-PSDA, FADE) 
Analytic tools 
Ingredients used to analyze data and processes, either qualitative or quantitative 
Qualitative 
Used to generate ideas, set priorities, and clarify processes -brainstorming -multi voting -nominal group technique -affinity diagrams -fishbone diagrams -five whys -flowcharts -workflow diagrams