HCAD 301: Quiz 2 Exam 2026 Questions
and Answers
Ombudsman Program - Correct answer-- Advocacy, formal and informal
- Education
- Monitoring Regulators
Medigap SHIP Counselors - Correct answer-- Education on all insurance benefits
- Plan finders
- Part D counseling
Volunteer Ombudsman - Correct answer-- Assigned to a specific facility
- Weekly visits
The word Ombudsman means: - Correct answer-"Voice of the People"
What does a long term care ombudsman do? - Correct answer-Protects and
promotes the rights of long term care consumers, working with the consumers and
their families to uphold Resident's Rights and achieve their expected quality of
care and quality of life.
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,Name at least 3 specific history of the LTC Ombudsman program - Correct answer-
2006: Law now includes principles of consumer information for long term
planning.
2010: Afforable Healthcare Act - person centered care
2016: Ombudsman Program Final Rule
Identified unacceptable care - Correct answer-- Lack of resident activities
- Untrained, inadequate staff
- Unsanitary/unhygienic conditions
- Over-, under- medication chemical restraints
- Discrimination against minorities
- Reimbursement fraud
- Inappropriate physical restrains
Ombudsman program residential LTC clients - Correct answer-Residents over 60
years old living in:
- Nursing Homes
- Community Based Residential Facility (CBRF)
- Residential Care Apartment Complexes (RCAC)
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, - Adult Family Homes (AFH)
- Free Standing Hospice (not receiving hospice at home)
Functions of the Residential LTC Ombudsman - Correct answer-- Resolve
complaints on behalf of individuals. Ensure their voices are heard.
- Provide information, consultation, education to residents, families, and facility
staff about resident interests.
- Provide information and assistance to individuals (e.g. how to look for a LTC
facility, LTC resources, and options).
- Provide community education (e.g. presentations regarding LTC issues,
awareness of the LTCO program).
- Help develop and support Resident and Family councils.
- Advocate for systematic changes to improve residents' care and quality of life.
Monitor the development of regulation.
Ombudsman program community based (HCBS) clients - Correct answer-
Members over the age of 60 who receive Home and Community Base Services
(HCBS) that participate in the following programs:
- Family Care
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and Answers
Ombudsman Program - Correct answer-- Advocacy, formal and informal
- Education
- Monitoring Regulators
Medigap SHIP Counselors - Correct answer-- Education on all insurance benefits
- Plan finders
- Part D counseling
Volunteer Ombudsman - Correct answer-- Assigned to a specific facility
- Weekly visits
The word Ombudsman means: - Correct answer-"Voice of the People"
What does a long term care ombudsman do? - Correct answer-Protects and
promotes the rights of long term care consumers, working with the consumers and
their families to uphold Resident's Rights and achieve their expected quality of
care and quality of life.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Name at least 3 specific history of the LTC Ombudsman program - Correct answer-
2006: Law now includes principles of consumer information for long term
planning.
2010: Afforable Healthcare Act - person centered care
2016: Ombudsman Program Final Rule
Identified unacceptable care - Correct answer-- Lack of resident activities
- Untrained, inadequate staff
- Unsanitary/unhygienic conditions
- Over-, under- medication chemical restraints
- Discrimination against minorities
- Reimbursement fraud
- Inappropriate physical restrains
Ombudsman program residential LTC clients - Correct answer-Residents over 60
years old living in:
- Nursing Homes
- Community Based Residential Facility (CBRF)
- Residential Care Apartment Complexes (RCAC)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, - Adult Family Homes (AFH)
- Free Standing Hospice (not receiving hospice at home)
Functions of the Residential LTC Ombudsman - Correct answer-- Resolve
complaints on behalf of individuals. Ensure their voices are heard.
- Provide information, consultation, education to residents, families, and facility
staff about resident interests.
- Provide information and assistance to individuals (e.g. how to look for a LTC
facility, LTC resources, and options).
- Provide community education (e.g. presentations regarding LTC issues,
awareness of the LTCO program).
- Help develop and support Resident and Family councils.
- Advocate for systematic changes to improve residents' care and quality of life.
Monitor the development of regulation.
Ombudsman program community based (HCBS) clients - Correct answer-
Members over the age of 60 who receive Home and Community Base Services
(HCBS) that participate in the following programs:
- Family Care
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
