Incident lifecycle Study guides, Class notes & Summaries

WGU C701 MASTER'S COURSE ETHICAL TEST (QUESTIONS AND ANSWERS) 2023/2024 Which of the following information security elements guarantees that the sender of a message cannot later deny having sent the message and the recipient cannot deny having received the message? A Confidentiality B Non-repudiation C Availability D Integrity - CORRECT ANSWER-B A phase of the cyber kill chain methodology triggers the adversary's malicious code, which utilizes a vulnerability in the operating sys...

ServiceNow CSA Exam Questions and correct Answers (T/F) ACL evaluates condition/script and roles If prefix of incident needs to be changed, where should you refer? Which of the following is possible via an inbound action? _________ Is an Elevated Privileges. As an end user, which modules of service catalog do you see? Which setting allows the user to view knowledge articles without logging in? ACL is part of which security? Jelly scripting is used in which of the fo...

CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...

Which type of cyberattack sends extremely high volumes of network traffic such as packets, data, or transactions that render the victim's network unavailable or unusable? A. distributed denial-of-service (DDoS) B. spamming botnet C. phishing botnet D. denial-of-service (DoS) - A Which core component of Cortex combines security orchestration, incident management, and interactive investigation to serve security teams across the incident lifecycle? A. AutoFocus B. Cortex XDR C. Cortex XS...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on the first assign...

Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on t...

IT Asset Management - ITAM - Management of IT Assets Hardware Asset Management - Management of IT Hardware Assets, as opposed to IT Software Assets IT Service Management - ITSM - Management of Configuration Items IT Asset - Hardware, software, and data that needs to be financially tracked Configuration Item - CI - may or may not be an asset; managed from an operational perspective CMDB - Primarily a data repository, used to store information describing configuration items Asset...

Which type of cyberattack sends extremely high volumes of network traffic such as packets, data, or transactions that render the victim's network unavailable or unusable? A. distributed denial-of-service (DDoS) B. spamming botnet C. phishing botnet D. denial-of-service (DoS) - Answer-A Which core component of Cortex combines security orchestration, incident management, and interactive investigation to serve security teams across the incident lifecycle? A. AutoFocus B. Cortex XDR C. Co...

Which type of cyberattack sends extremely high volumes of network traffic such as packets, data, or transactions that render the victim's network unavailable or unusable? A. distributed denial-of-service (DDoS) B. spamming botnet C. phishing botnet D. denial-of-service (DoS) A Which core component of Cortex combines security orchestration, incident management, and interactive investigation to serve security teams across the incident lifecycle? A. AutoFocus B. Cortex XDR C. Cortex...

CIS-HAM Exam Questions & Answers 2024/2025 What are the three tiers of Lifecycle Management? (Choose three.) A. Know what you don't have B. Increase onboarding controls C. Know what you have D. Improve management controls E. Improve efficiency - ANSWERSC. Know what you have D. Improve management controls E. Improve efficiency Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management? A. procurement_user B. inven...