Itil 4 foundation Study guides, Class notes & Summaries

ITIL (Information Technology Infrastructure Library) - correct answer A best practice guidance for IT service management. Origin of England in the late 1980s. itSMF (IT Service Management Forum) - correct answer The itSMF is a global non-profit organization that supports IT service management, particularly through publications in the ITSM Library series. AXELOS - correct answer The organization responsible for developing and managing a portfolio of best practice methodologies, including IT...

ITIL 4 Foundation Practice Exam & Answers 2024/2025 How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - ANSWERSImprove Which is the a purpose of the "information security" practice - ANSWERSProtect the information needed by the organization to conduct business Which are the key activities o...

governance - correct answer the means by which an organization is directed and controlled service management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services value - correct answer the perceived benefits, usefulness, and importance of something Who determines the perceived value? - correct answer the RECIPIENT value is objective - correct answer False organization - correct answer a person or a group of peop...

ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area Which is a potential benefit of using an IT service managemen...

ITIL 4 Foundation, ITIL4, ITIL (Q&A)

Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and requests. "The purpose of the incident m...

ITIL 4 Foundation Practice Exam with Rationale Question and answers correctly solved 2023/2024Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident managem...

Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answerA. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and requests. "The purpose of the incid...

PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output:

ITIL 4 Foundation Practice Exam Q&A