ITIL 4 – I BUNDLED exam 2024 with 100% correct answers

governance - correct answer the means by which an organization is directed and controlled service management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services value - correct answer the perceived benefits, usefulness, and...

Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 IT...

What is the definition of service management? - correct answer A set of specialized organizational capabilities for enabling value to customers A user is a person who uses _____________. - correct answer Services What is the definition of a change? - correct answer The addition, modification, ...

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - ...

Service Management - correct answer a set of specialized organizational capabilities for enabling value to customers in the form of services. In service management, there are many kinds of stakeholders, each of which must be understood in the context of the creation of value in the form of services ...

A customer is a person who defines the requirement for a service and takes responsibility for _______ of services consumption - correct answer outcomes What is the definition of a user? - correct answer A person who uses the service What is the definition of warranty? - correct answer The assu...

Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - correct answer The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - correct answer A per...

Which practice is responsible for moving components to live environments? A. Change enablement B. Release management C. IT asset management D. Deployment management - correct answer D Which practice includes the classification and ownership of queries and requests from users? A. Service desk...