Our guests Study guides, Class notes & Summaries

Primary purpose of SELA? correct answer: provide the highest level of safety for our patrons How does this goal get accomplished? correct answer: continuously training our lifeguards, instead of relying only on the certification course. We practice preventative lifeguarding which means recognizing hazards or dangerous behavior and correcting them before an accident occurs Best guest service? correct answer: Right when guests enter pool vicinity, greeting members with smile and verbal gr...

The face you make when you are not mindful of it or think no one is watching is called your: - Resting Face Why it important that we create cRraves and make suggestions to our guests? (Select all that apply) We have a vast menu that some people might not fully understand; It helps ensure order accuracy so that the guest doesn't forget to order something; To help increase our sales at the Shack and encourage our guests to enjoy their meal to the fullest extent To make sure our guests ord...

1. means the Wake County department of human services director or his/her authorized representative. ANS Director 2. means the certified pool operator who is responsible for the daily operation of a public swimming pool ANS operator 3. means the owner of the swimming pool or the responsible manage- ment company ANS Owner 4. means the interior of the fenced area around a swimming pool including the pool itself, toilets, bathhouses, equipment enclosures, chemical ...

Test Bank for Principles of Marketing 17th Edition (Kotler/Armstrong, 2024), All Chapters Covered, Complete Latest Guide A+. Principles of Marketing, 17e, Global Edition (Kotler/Armstrong) Chapter 1 Marketing: Creating Customer Value and Engagement 1) Which of the following is NOT an accurate description of modern marketing? A) Marketing is the creation of value for customers. B) Marketing involves managing profitable customer relationships. C) Marketing emphasizes selling and advertising ...

What does CEM stand for? correct answer: Customer Experience Monitor Where do CEM scores come from? correct answer: The Surveys that our guests fill out on the bottom of the receipts. What are the five main categories that CEM consist of? correct answer: Attentive & Courteous, Order Accuracy, taste, Cleanliness & Overall Satisfaction What does SOS stand for? correct answer: Speed of Service What is our goal for SOS? correct answer: To be UNDER 3 minutes T/F? We should only re...

SOP Test Questions and Answers Already Passed 1. What is the definition of this Critical Control Point (CCP) symbol? [THERMOMETER] b. Item must be cooked to, reheated to, or held at the specified temperature to meet food safety critical control point requirements 2. What is the definition of this Critical Control Point (CCP) symbol? [EGG] a. Use only pasteurized eggs 3. The definition of this Critical Control Point (CCP) symbol is to label all products prepared for use and held ...

BLAZE SHIFT LEAD EXAM QUESTIONS WITH CORRECT ANSWERS What is your primary responsibility at all times? CORRECT ANSWER taking care of guests As a shift leader, what are the 5 things you will be expected to do CORRECT ANSWER plan, direct and follow up on daily operational routines and activities Lead by example, and supervise team members Your restaurants daily success depends on what CORRECT ANSWER my leadership what is one thing you are really excited about in your new role CORRECT AN...

what is the platinum rule of guest service - treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - be there for me, listen to me, treat me nicely in general there are three type of guest - fast friendly exact when giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy this guest is - exact when seating a guest ...

According to our textbook, what does "pineapple" stand for? correct answers Symbol of hospitality and a sign of friendliness, warmth, and cheer (p5) What is an experience? correct answers What is service? correct answers All actions and reactions that guests perceive they are purchasing What are the major characteristics of service (e.g., perishability, intangibility, inseperability)? correct answers Perishability: The limited lifetime of hospitality proucts; for example, last night...

What does CEM stand for? - Customer Experience Monitor Where do CEM scores come from? - The Surveys that our guests fill out on the bottom of the receipts. What are the five main categories that CEM consist of? - Attentive & Courteous, Order Accuracy, taste, Cleanliness & Overall Satisfaction What does SOS stand for? - Speed of Service What is our goal for SOS? - To be UNDER 3 minutes T/F? We should only repeat orders back to the guests sometimes. - FALSE. We should be repeating back ord...