Itil v3 Study guides, Class notes & Summaries

Business of IT - Applications - C846 - Pre-Assessment fully solved 2023Which of these statements represents an objective of service level management? Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? Service Knowledge Management System Only one person may be __________...

WGU C846 Business of IT - Applications - Pre Assessment Questions and Answers Rated A+ Which of these statements represents an objective of service level management? Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? Service Knowledge Management System Only one person may be __________ for ...

Business of IT - Applications - C846 - Pre Assessment Questions and answers, graded A+ Which of these statements represents an objective of service level management? - -Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - -The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - -Service Knowledge Management System Only one person ma...

WGU C846 ITIL_v3_Foundation_Practice_ Answered Exam.GUIDELINES FOR THE PRACTICE EXAM  Practice exams should be taken without using any notes  Try to complete the 40 questions in under 60 minutes  Aim to achieve a score of 85% or higher on this exam 1. What BEST describes a definitive media library (DML)? a) Secure location that holds definitive hardware spares b) Secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected ...

Which of these statements represents an objective of service level management? Correct Answer: Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? Correct Answer: The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? Correct Answer: Service Knowledge Management System Only one person may be __________ for an activity. Correct Answer: ...

what is an import set A tool used to import data from various data sources, and map that data into ServiceNow tables. what are the different parts of the service portfolio service pipeline, service catalogue, and retired services. past(retired) present(catalogue) and future(pipeline) collection of services offered by a provider. 00:08 00:53 what is the major difference between ITIL V3 and ITIL V4 ITIL v3 describes a flow of activities along with the information about sugge...

ITIL v3 Foundations Test 1 with complete solution

ITIL v3 Foundation Practice Exam # new 2021 practice exam solution questions and answers 1. What BEST describes a definitive media library (DML)? a) Secure location that holds definitive hardware spares b) Secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected c) Database that contains definitions of all media CIs d) Secure library where definitive authorized versions of all software and back-ups are stored and protected 2....