Itil 4 exam Study guides, Class notes & Summaries

ITIL 4 Exam Questions with 100% Correct Answers | Verified | Latest Update 2024| Already Passed

ITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. GRADED A+ 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A p...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL ITIL Service Value System - ANSWERSITIL SVS ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services - ITIL...

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ITIL 4 Exam Questions And 100% Correct Answers

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

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ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+

ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes components of the service value system - ANSWERSinputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement outpu...