What is servicenow Study guides, Class notes & Summaries

What are the 5 steps in Discovery? 1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling SNOW? Checking ECC queue entries with a value of Output and s...

What is the purpose of the CMDB? - Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? - Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) required to deliver a service. What are the two key tabl...

Which of the below methods can be used to default the current date/time in a scoped app? A) new GlideDateTime().getDsiplayValue() B) DateTime();Answer - A) new GlideDateTime().getDisplayValue() Developers can create an _____________ to prevent pushes or pulls to particular instances in the team development hierarchy. A) roles B) exclusion policyAnswer - B) Exclusion policy The basic strategy while creating a utils script include, identify the steps that does not belong A) script...

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

What is Application Portfolio Management? - correct answer "Application portfolio management (APM) is a framework for managing enterprise Business Applications and software-based services. APM provides management with an inventory of the company's software applications and metrics to illustrate the business benefits of each application. An APM system uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as...

ServiceNow CSA Exam Prep Questions with solutions 2024 D. Self-service Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service B. My Groups Work Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds U...

NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items Answer: B NO.3 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark Answer: B ...

CIS Discovery Questions and Answers Already Graded A Base CMDB table Configuration Item[cmdb_ci] CMDB Relationship table CI Relationship[cmdb_rel_ci] What shows the logical model of how CIs are related? Dependency View What can be used to show the hierarchy of a particular CI Class Show Schema Map What can be considered "a remote extension of the ServiceNow instance on an enterprise network" MID Server True/False: Inbound rules are required for the cloud instance to commu...

ServiceNow CIS - SAM (Software Asset Management) Questions and Answers 100% Solved A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. The user's manager must approve or decline the reclamatio...

Discovery Exam Questions and Answers (Graded A)Discovery Exam Questions and Answers (Graded A)Discovery Exam Questions and Answers (Graded A) What are the 5 steps in Discovery? - ANSWER-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of a...