Customer Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Customer? On this page you'll find 55828 study documents about Customer.
Page 2 out of 55.828 results
Sort by
-
Summary articles week 1 Managing Customer Experience and Value
- Summary • 11 pages • 2024
- Available in package deal
-
- $3.90
- 1x sold
- + learn more
Summary of the 4 articles of week 1 of MCEV, for RUG-students. 
 
The summarized articles are: 
Haenlein, M. (2017), How to date your clients in the 21st century: Challenges in managing customer relationships in today’s world, Business Horizons, 60 (5), 577-586. 
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96 
Oblander, E.S., S. Gupta, C.F. Mela, R.S. Winer, and D.R. Lehmann (2020), The past, present ...
-
wgu D077 oa concepts in marketing, sales and customer contact exam 2024 latest version|70 questions and correct detailed answers|100% correct answers graded A+
- Exam (elaborations) • 10 pages • 2024
- Available in package deal
-
- $20.99
- 4x sold
- + learn more
WGU D077 OA Concepts in Marketing, 
Sales and Customer Contact Exam 
2024 Latest Version|70 Questions and 
Correct Detailed Answers|100% 
Correct Answers Graded A+
-
Rise Up Customer Service and Sales Exam Questions and Answers 100% Correct
- Exam (elaborations) • 3 pages • 2024
- Available in package deal
-
- $9.99
- 2x sold
- + learn more
Rise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% CorrectRise Up Customer Service and Sales Exam Questions and Answers 100% Correct 
 
Active listening - ANSWER-A structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any message...
-
Course Careers Exam| Questions and Verified Answers| 100% Correct| Grade A (2023/ 2024 Update)
- Exam (elaborations) • 26 pages • 2023
- Available in package deal
-
- $10.49
- 6x sold
- + learn more
Course Careers Exam| Questions and Verified Answers| 100% Correct| Grade A (2023/ 2024 Update) 
 
Q: What is the formula for predicting sales? 
Efficiency + Performance = Effectiveness 
 
Efficiency + Effectiveness = Performance 
 
Effectiveness + Performance = Efficiency 
 
 
Answer: 
Efficiency + Effectiveness = Performance 
 
 
 
Q: Who are you calling with your direct cold call outreach? 
Someone above or horizontal to your ideal buyer persona 
 
Someone below your ideal buyer persona 
 
Som...
-
WGU D077 Concepts in Marketing, Sales, and Customer Contact Test 2023/2024
- Exam (elaborations) • 24 pages • 2023
- Available in package deal
-
- $13.99
- 1x sold
- + learn more
Which scenario represents personal selling? 
-	The marketing department uses the four Ps to determine the brand message. 
-	A customer orders a product online using a website. 
-	A customer goes to a pet store and discusses the best type of turtle food with a salesperson. 
-	The marketing team collaborates with the sales organization to develop appropriate tools for advertising. - answerA customer goes to a pet store and discusses the best type of turtle food with the sales person 
Business...
Too much month left at the end of the money?
-
Summary articles week 5 Managing Customer Experience and Value
- Summary • 9 pages • 2024
- Available in package deal
-
- $3.90
- 1x sold
- + learn more
Summary of the 3 articles of week 5 of MCEV, for RUG-students. 
The summarized articles are: 
Pansari, A. and V. Kumar (2017), Customer engagement: the construct, antecedents, and consequences, Journal of the Academy of Marketing Science, 45 (3), 294-311. 
Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266. 
Beckers, S. F. M.,...
-
NRF Customer service exam study guide (2022/2023) Graded A+
- Exam (elaborations) • 33 pages • 2023
- Available in package deal
-
- $10.49
- 1x sold
- + learn more
NRF Customer service exam study guide (2022/2023) Graded A+ 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You finally located an ite...
-
MNM3712 ASSIGNMENT 4 SEMETSER 1 2024 The Grand Barbershop knows that customer loyalty can help the business boom in the best of times, but that it can also help the business survive through tough or challenging times. The Grand Barbershop wants to retain
- Essay • 12 pages • 2024
-
- $3.84
- 2x sold
- + learn more
MNM3712 ASSIGNMENT 4 SEMETSER 1 2024 
 
The Grand Barbershop knows that customer loyalty can help the business boom in the best of times, but that it can also help the business survive through tough or challenging times. The Grand Barbershop wants to retain their loyal customers and wants to attract new customers. The Grand Barbershop wants to create a customer relationship Management (CRM) plan for their business, but the owner is unsure about the implementation of certain steps. Your task is t...
-
LOMA 281: Meeting Customer Needs with Insurance Annuities (A+ Guaranteed)
- Exam (elaborations) • 22 pages • 2023
- Available in package deal
-
- $7.99
- 1x sold
- + learn more
Assume you're applying for a life insurance policy. During his presentation, the insurance agent makes the following statements. Are they all true? (Select all that apply.) 
 
a. People buy insurance to reduce the financial risk they face but not every type of risk is insurable. 
 
b. both pure risks and speculative risks are insurable. 
 
c. most life insurance policies are valued contracts, which state at the time of policy issue the time amount of the benefit payable when the insured person ...
-
TEST BANK for Marketing Management 6th Edition by Dawn Iacobucci Updated All Chapters A+
- Exam (elaborations) • 140 pages • 2023
-
- $17.98
- 9x sold
- + learn more
TEST BANK for Marketing Management 6th Edition by Dawn Iacobucci Updated All Chapters A+ Chapter 1: Why Is Marketing Management Important? Chapter 2: Customer Behavio r Chapter 3: Segmentation Chapter 4: Targeting Chapter 5: Positioning Chapter 6: Products: Goods and Services Chapter 7: Brands Chapter 8: New Products and Innovation Chapter 9: Pricing Chapter 10: Channels of Distribution Chapter 11: Advertising Messages and Marketing Communications Chapter 12: Integrated Marketing Communications...
$6.50 for your textbook summary multiplied by 100 fellow students... Do the math: that's a lot of money! Don't be a thief of your own wallet and start uploading yours now. Discover all about earning on Stuvia