Service Cloud Consultant Study guides, Class notes & Summaries

Service Cloud Consultant - Practice Exam Questions and answers complete

Sales Cloud Consultant Exam 4 with complete update questions and answers new solution

Service Cloud Consultant - Practice Exam Questions and answers | 2024/25

Service Console correct answersHelp desk that lets anyone on your service team see a personalized view of each customer and their case Service Console Benefits correct answers1. Split Views 2. Related record and related lists 3. Highlights panel 4. Compact case feed 5. Knowledge Component 6. Preconfigured Utility bar Service Setup Benefits correct answers1. guided setup flows 2. service metrics 3. recommended setup 4. setup tree Where do you edit the servi...

self-service, case resolution, training correct answersBenefits of Implementing a Knowledge Base: 1. Enables _____________ 2. reduces ____________ ____________ time 3. reduces agent ____________ time bc they can reference the knowledge base to acquire information conversion rate, cross-sell rate, up-sell rate correct answerstypical business drivers for a sales contact center (alphabetical order) technical support correct answerscompany is implementing entitlements to enforce SLAs on ca...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? correct answersHire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) correct answers1. ...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...

Service Cloud Consultant VERIFIED SOLUTIONS 100% PASS GUARANTEE Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? - ANSWER Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS st...

What are Entitlement processes? Entitlement processes are a collection of milestones that form a response timeline. Note all entitlements require a process. Entry and exit terms/criteria can be set Versioning: multiple version at same time allowed 4 steps to manage your SLAs with service contracts with an Entitlement Process 1) Create Milestones 2) Create Entitlement Processes 3) Add Milestones (with Target dates) 4) Add Milestone Actions 5) Apply the process to a customer's entitle...

The Service Cloud Consultant Service-Cloud-Consultant certification exam is a highly competitive exam that demands practice and exam preparation from the candidate. You must prepare to pass the Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant exam. Pass4Succcess Service Cloud Consultant Service-Cloud-Consultant exam questions are the best choice if you want to start a career in IT or networking. After years of experience, Pass4Succcess experts created Service Cloud Consult...