Study guides, Class notes & Summaries

Service cloud is ___________ - correct answer A customer service and support application. Giving your customers a way to choose what channel they communicate with you. What licenses are available for service cloud? - correct answer 1) Service Cloud User - Lets support agents use console for service. 2) Knowledge User - Lets support agents create and edit knowledge base articles. 3) Live Agent User - Lets support agents communicate with customers using live chat 4) Customer Community -...

A Workflow rule can only be triggered when a record is created. - correct answer true Which of the following permissions enables the System Administrator Profile to edit any record, regardless of the Sharing Model? A. Customize Application B. Modify All Data C. View Setup and Configuration D. None of the above - correct answer B. Which of the following fields CAN NOT be a controlling field for Dependent Picklists. A. Standard Picklist B. Custom Picklist C. Custom Multi-Select Pi...

Where can tasks NOT be created? Choose one answer: A. Home Tab B. Chatter feed C. Activity History related list on a record D. Search window - correct answer D Tasks cannot be created in the global search window. A Task has just been created related to a Contact. Where will this Task be visible? Choose three answers: A. In the Activity History related list of the Contact B. In the Open Activities related list of the Contact C. In the My Activities list for the person assigned ...

What are the four user licenses? - correct answer Salesforce, Chatter External, Chatter Free, Identity What are the Salesforce default company settings? - correct answer PST USD and English What is the identity license connected to? - correct answer The experience site or portal What are the two ways to restrict access to data in Salesforce? - correct answer Profile and Org Wide Defaults How does Salesforce set access at the org level? - correct answer Trusted IP Ranges, Lo...

1. What should a system administrator use to disable access to a custom application for a group of users? A. Profiles B. Sharing rules C. Web tabs D. Page layouts - correct answer A. Profiles 2. Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model? A. Create the manufacturer field as a dependent picklist and the model as a contro...

In which section of the salesforce setup menu can you find the locacle and how many licenses are remaining? - correct answer Company Information Can you delete user records? - correct answer No If the organisation locale has been set to 'English (United States)' and the user record locale is set to 'French (Canada)' which locale is used? - correct answer The user locale overrides the org locale so French (Canada) is the locale for the user When creating a user an error is disp...

1. When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate them? Choose 2 answers A. Big deal alerts B. Chatter groups C. Similar opportunities D. Opportunity update reminders - correct answer B. Chatter groups C. Similar opportunities 2 .A system administ...

How many custom fields can be created on an object? - correct answer Up to 800 custom fields per object for unlimited Edition. Master-Detail Relationships - correct answer .Child records must have a parent .Record level security cascades from the parent to the child records .Record deletion cascades from the parent to the child records (delete the parent, the child is also deleted) .Roll-up summary fields can be created on the parent record .Standard objects cannot be the detail objec...

What do locale setting impact? - correct answer Format of date, time, number, phone number, name and address fields What do business hours and holidays impact? - correct answer Used in calculations to determine when to escalate a case or when an entitlement milestone is reached What are the options to define fiscal years? - correct answer Standard and custom What level of language support does Salesforce provide and how is a users language setting controlled? - correct answer Fu...

Client needs to allow a group of users to view account records that they do NOT own. Which features can the system admin use to meet this requirement? - correct answer Sharing Rules (lateral sharing of records across organization) What should a system admin consider when deleting a custom field? 3 answers - correct answer 1. field used in workflow and assignment rules cannot be deleted 2. field values should be archived before a field is deleted 3. deleted fields and values can be resto...