- Study guides, Class notes & Summaries

HFT 1000 EXAM QUESTIONS AND ANSWERS ALREADY PASSED According to the NPD Group's National Eating Trends Service, since 1984 which year has seen the lowest annual meals prepared and consumed in-home per person? - Answer-2002 Restaurant managers must be on guard against all of the following EXCEPT - Answer-Proper portion control Managing a restaurant is one of the most time-consuming occupations and requires dedicated people in operations. - Answer-True The airline regarded as best ov...

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5 pages

Written in 2024/2025

Grade A+

Scholarsstudyguide

HFT 1000 Exam 2 Questions with All Correct Answers What is important to consider when designing the layout of a restaurant kitchen? - Answer-Projected business and menu design Implementing a comprehensive training program in the kitchen is vital due to: - Answer-high turnover rates Food is prepared and decoratively placed onto plates in the kitchen, then served - Answer-american service A dining room cart with a gas burner used for tableside cooking - Answer-guridon The areas of a r...

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12 pages

Written in 2024/2025

Grade A+

Scholarsstudyguide

HFT 1000 Exam 3 Questions and Answers All Correct What is typically the least expensive mode of transport? - Answer-Metros Hop on Hop off - Answer-owned and operated by Isangol Limited. operates in over 300 locations worldwide. provided unlimited all day transportation for a fee. whats the largest hotel in ireland - Answer-Citywest oldest hotel in ireland - Answer-Woodenbridge Hotel and Lodge Legend behind the irish pub - Answer-many original pubs were actually vintners serving...

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3 pages

Written in 2024/2025

Grade A+

Scholarsstudyguide

HFT 1000 TEST QUESTIONS WITH 100% CORRECT ANSWERS who manages table games? - Answer--dealers: keeps games going smoothly -floor person: each 2-4 tables, looks for irregularities, deals with customer conflicts -pit manager: most senior gaming supervisor, the "pit" encompasses several "floor people" and their respective dealers what does the casino manager deal with? - Answer--status reports -radical changes in operations -suspicions of misconduct -personnel -long term p...

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3 pages

Written in 2024/2025

Grade A+

Scholarsstudyguide

HFT 1000 EXAM WITH COMPLETE SOLUTION 2024/2025 UPDATE Destination Management Companies - Answer--service organization within the visitor industry that offers a host of programs and services to meet clients' needs -initially a destination management sales manager concentrates on selling the destination to meeting planners and performance improvement companies meeting planners - Answer--may be independent contractors who contract out their services to both associations and corporatio...

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21 pages

Written in 2024/2025

Grade A+

Scholarsstudyguide

When thinking about the hospitality industry, it is helpful to think of an umbrella that covers the whole industry. Which of the following is NOT part of this umbrella? * accounting and taxation * attractions, gaming, parks and recreation * cruise ships, rail, and air * meetings, conventions and expositions correct answers accounting and taxation Why might a person consider a career in the hospitality industry? correct answers You enjoy working with people and like an upbeat atmosphere. ...

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60 pages

Written in 2023/2024

Grade A+

SirAnton

T/F One of the first trainings that an employee goes through is the new hire orientation. correct answers true ____________ is an example of a non-mandatory benefit for employees. correct answers retirement plan In addition to understanding the laws, employers should be familiar with various agencies responsible for correct answers enforcement and compliance Treating employees as part of a group with the intent on increasing cohesiveness among employees is called correct answers team bu...

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9 pages

Written in 2023/2024

Grade A+

SirAnton

Full Service Hotels correct answers a sample of all the moving parts in a hotel offerings range form minimal to opulent, depending on the service level of the hotel Managing a Hotel correct answers the focus is the guest, the employees, and the investors satisfied guests= revenue Priorities of Hotel Management correct answers happy guests spend more money satisfied and engaged employees make guests happy Moments of Truth correct answers quality is 100% subjective -"take care of yo...

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8 pages

Written in 2023/2024

Grade A+

SirAnton

moment of truth correct answers anytime the guest comes in contact with anything that represents the operation service experience correct answers once a guest meets and interacts with the employee what is encompassed in hosp industry? correct answers food, drink, lodging, entertainment what segments does hosp industry include? correct answers restaurants, foodservice in lodging, on-site/non-commercial, catering, clubs, lodging foodservice in lodging correct answers banquets, room ser...

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18 pages

Written in 2023/2024

Grade A+

SirAnton

Chain Operations correct answers Business under one form of management or ownership Chain Operation Examples correct answers Holiday Inn Holiday Inn Express Sunspree Resorts Candlewood Suites Ownership of Chains correct answers The chain could be owned by a company of an individual, a group of investors, or a large parent company/ corporation. Operations of Chain correct answers -Corporate- owned by parent company -Franchised- run by a 3rd party and chain receives a franchise fee ...

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9 pages

Written in 2023/2024

Grade A+

SirAnton

In the context of technology, which of the following is a challenge that the hospitality industry faces? correct answers Training employees to use new technology In the hospitality industry, the ________ is usually from 3:00 p.m. to 11:00 p.m. correct answers evening shift Which of the following statements is true of the current hospitality industry philosophy? correct answers It is one in which managers council associates, giving them resources and helping them to think for themselves. ...

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13 pages

Written in 2023/2024

Grade A+

SirAnton

Moment of truth correct answers refers to anytime the guest comes in contact with anything or anyone that represents the operation; cannot be taken back or done over again Ambience or servicescape correct answers the landscape within which service is experienced has been used to describe the physical aspects of the setting that contribute to the guests' overall physical feel of the experience Service correct answers a type of product that is intangible, goods that are inseparable from the...

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6 pages

Written in 2023/2024

Grade A+

SirAnton

True correct answers Globally: Hospitality is one of the fastest growing industries in the world. True correct answers Dynamic: Hospitality is fast paced, exciting and every day is different. Service Industry correct answers Hospitality enterprises are part of the ________. intangible correct answers The hospitality product is _____. i.e. employee/guest interaction True correct answers Hospitality differs from traditional manufacturing industries that produce goods. The manufacturin...

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11 pages

Written in 2023/2024

Grade A+

SirAnton

convention & visitor bureaus (CVBs) correct answers showcase of a city's offerings - attract visitors w/ representatives of attractions, hotels, food, & transportation hub & spoke system correct answers transportation teamwork that maximizes sales- connecting flights and transportation from one small city to another smaller one interdependency correct answers all branches of hospitality rely on each other - lodging, food, transportation, & recreation multiplier effect correct answers l...

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8 pages

Written in 2023/2024

Grade A+

SirAnton

Why Hospitality? (7 reasons) correct answers 1) Globalization 2) Huge Industry 3) Constant Growth 4) Dynamic 5) Impacts Everyone's Lives 6) Exciting and Super Cool!!! 7) Tremendous Career Opportunity What do you learn about when majoring in hospitality? correct answers Economics, accounting, finance, marketing, business communication, management, etc. Hospitality Management includes: correct answers Lodging, Food & beverage, hospitality law, marketing for hospitality, revenue manage...

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10 pages

Written in 2023/2024

Grade A+

SirAnton

According to our textbook, what does "pineapple" stand for? correct answers Symbol of hospitality and a sign of friendliness, warmth, and cheer (p5) What is an experience? correct answers What is service? correct answers All actions and reactions that guests perceive they are purchasing What are the major characteristics of service (e.g., perishability, intangibility, inseperability)? correct answers Perishability: The limited lifetime of hospitality proucts; for example, last night...

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9 pages

Written in 2023/2024

Grade A+

SirAnton

Independent restaurants "indies" correct answers -typically owned by one or more proprietors -involved in day-to-day operations of business -each functions independently -not affiliated with any national name or brand -offer the owner independence, creativity and flexibility -risks: not as popular, owners lack knowledge and expertise necessary for success, owners do not have cash flow to last several months before profit can be made Franchises correct answers -major driving force in th...

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8 pages

Written in 2023/2024

Grade A+

SirAnton

True/False- The hospitality product is intangible correct answers True Overall, hospitality encompasses those service organizations that offer correct answers Food, Drink, Lodging, and Entertainment What is the single most important element for success in the hospitality industry? correct answers Taking good care of the guest What are the two largest sectors? correct answers Lodging and Food Service Within the lodging industry, what is the only common bond between the different types...

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8 pages

Written in 2023/2024

Grade A+

SirAnton