HFT 1000: Chapters 1-14 Questions || Already Passed.

When thinking about the hospitality industry, it is helpful to think of an umbrella that covers the whole industry. Which of the following is NOT part of this umbrella? * accounting and taxation * attractions, gaming, parks and recreation * cruise ships, rail, and air * meetings, conventions and expositions correct answers accounting and taxation Why might a person consider a career in the hospitality industry? correct answers You enjoy working with people and like an upbeat atmosphere. The interrelated nature of the hospitality industry means that a guest could correct answers Fly to their destination, stay at a hotel, and dine at a local restaurant during the same trip. There are two different categories of attractions within the recreation category of the hospitality umbrella. The two types of attractions are correct answers man-made and natural attractions. Which of these is NOT a characteristic of the hospitality industry? * The hospitality business strives to provide guest satisfaction. * The hospitality business does not depend on shift work. * The hospitality business relies on guest input to produce the product. * The hospitality business is unique because of the perishability of its products. correct answers The hospitality business does not depend on shift work. What is the highest position in lodging management? correct answers General Manager In order to attract the best talent, hospitality companies must provide opportunities to all regardless of their __________________ correct answers demographic, race, religion, or ethnicity. The product and consumption of the hospitality service product along with the diversity of the products and services offered is known as _________________ correct answers inseparability. There are certain universal guiding principles that exist in all societies, religions, and cultures and these principles are based on the concept that _______________________ correct answers people's rights are important and should not be violated. Making a decision based on whatever is right for the decision maker is referred to as _________________ correct answers situational. American law is based on English common law, which asked the question, "Would this be an action of a(n) __________ _____________ correct answers reasonable person. One of the pioneers of ethics in the hospitality industry was ______________________.