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![Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified](/docpics/63fca2133efd3_2416151.jpg)
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Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 8 pages • 2023
- Available in package deal
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- $10.49
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What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product could be used for workforce management? - Interaction Optimizer 
How do you refresh the view in Interaction Administrator? - F5 or View/Refresh 
What is the difference between the tree view (left pane...
![Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified](/docpics/63fca15dba7ac_2416140.jpg)
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Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 6 pages • 2023
- Available in package deal
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- $8.49
- + learn more
How do you access online help files in Interaction Attendant? - Press F1, Click Help from 
the menu, Start>All Programs>Interactive Intelligence>Online Documentation 
Where would you access the tools used to configure Attendant operations? - Insert > New 
Operation, or the 3rd level tool bar 
What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a 
node. Each type of node has its own property sheet. 
What does it mean if the name of the node is gr...
Bundle for Genesys Certification Tests | Updated & Verified | with Complete Solution
![Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified](/docpics/636ed8e4ea45b_2100146.jpg)
-
Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 8 pages • 2022
- Available in package deal
-
- $8.49
- + learn more
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product could be used for workforce management? - Interaction Optimizer 
How do you refresh the view in Interaction Administrator? - F5 or View/Refresh 
What is the difference between the tree view (left pane...
![Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified](/docpics/636ed7f434329_2100134.jpg)
-
Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 6 pages • 2022
- Available in package deal
-
- $6.49
- + learn more
How do you access online help files in Interaction Attendant? - Press F1, Click Help from 
the menu, Start>All Programs>Interactive Intelligence>Online Documentation 
Where would you access the tools used to configure Attendant operations? - Insert > New 
Operation, or the 3rd level tool bar 
What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a 
node. Each type of node has its own property sheet. 
What does it mean if the name of the node is gr...
![Genesys ICCS Exam (Administering the System)](/docpics/62ef93b45ea80_1886758.jpg)
-
Genesys ICCS Exam (Administering the System)
- Exam (elaborations) • 6 pages • 2022
-
- $7.99
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Answer- Interaction Administrator 
 
What is the name of the application that allows the user to answer calls and manage interactions? - Answer- Interaction Desktop/Interaction Connect 
 
What add-on product could be used for workforce management? - Answer- Interaction Optimizer 
 
How do you refresh the view in Interaction Administrator? - Answer- F5 or View/Refresh 
 
What is the diffe...
![Genesys ICCS Exam (Administering the System) 2022/2023](/docpics/62ef85e3b090a_1886677.jpg)
-
Genesys ICCS Exam (Administering the System) 2022/2023
- Exam (elaborations) • 6 pages • 2022
-
- $11.49
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator 
 
What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect 
 
What add-on product could be used for workforce management? - ANSWER Interaction Optimizer 
 
How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh 
 
What is the differenc...
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