- Study guides, Class notes & Summaries

CSM Test Bank Questions and Answers (latest Update 2024)

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22 pages

Written in 2023/2024

Grade A+

Allivia

CSM Exam 2 Questions & Answers Portland Cement Concrete - ANS->concrete Asphaltic concrete - ANS->asphalt Concrete mixture - ANS->portland cement+aggregate+water Hydration - ANS->cement combines with water to form crystals Concrete mix ratio - ANS->1 cement: 3 fine and coarse sand: 4 aggregate Products formed from cement and water reaction - ANS->Calcium silicate hydrate, Calcium hydroxide, and Calcium sulfoaluminate hydrate Concrete cubic foot - ANS->12"x12"x12"...

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13 pages

Written in 2023/2024

Grade A

Accurate

CSM Exam 2 Study Guide Questions & Answers 2023/2024 What Division Number is Masonry in the CSI MasterFormat? - ANSWER-04 What is the difference between cement, mortar, and concrete? - ANSWER-cement is an ingredient in concrete and mortar; mortar is used as a cushion and adhering agent for masonry units; cement combines with water to form strong crystals What is the function of mortar? - ANSWER-Cushion masonry units, ensures uniform bearing, adheres units, seals joints, provide resist...

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11 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Exam 2 Questions & Answers 2023/2024 decision - ANSWER-conclusion or judgements about some issue or matter decision making - ANSWER-process of making choice b/w two or more options risk - ANSWER-possibility of pain, suffering or danger, harm from a decision decision making style - ANSWER-characteristics way a person makes decisions implementation - ANSWER-putting decisions or plans into action post purchase dissonance - ANSWER-seeking reinforcements by talking to others ...

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6 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Exam 1 Questions & Answers 2023/2024 Happiness - ANSWER-individually defined you have to find for yourself what makes you happy Choice - ANSWER-act of selecting among alternatives Management - ANSWER-Interdisciplinary foundation anthropology,psychology,sociology,economics what is the worlds most populous country? - ANSWER-China By 2050 it is estimated which country will be the most populous? - ANSWER-India Hierarchy of needs - ANSWER-self-actualization esteem belongin...

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6 pages

Written in 2023/2024

Grade A+

Bensuda

CSM EXAM 3 QUESTIONS & ANSWERS 2023/2024 time managment - ANSWER-values and systems that guide decisions about activites and time use time is managed to fufill needs and goals - ANSWER- communication multitasking, sending and receving messages - ANSWER- e-procrastination - ANSWER-not keeping up with email time, a measureable period - ANSWER- time displacement, time over 1 activity takes time away from what you need to do - ANSWER- RESOURCE In economic theory time is consi...

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6 pages

Written in 2023/2024

Grade A+

Bensuda

csm exam 1 questions & answers 2023/2024 According to the U.S. Green Building Council, what percentage of the world's energy use and greenhouse gas emissions can be attributed to buildings? - ANSWER-30-40% Sustainable building construction helps in the following ways except... - ANSWER-Reduce arable land Fire-resistance ratings for building components are given in units of: - ANSWER-Hours The type of environmental labels which are independent, third-party certifications of environ...

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4 pages

Written in 2023/2024

Grade A+

Bensuda

CSM exam 1 questions & answers 2023/2024 Personal Financial Planning - ANSWER-the process of managing your money to achieve personal economic satisfaction Personal Financial Planning Goal - ANSWER-to enhance quality of life and increase satisfaction by reducing uncertainty about future needs and resources Personal Finance advantages - ANSWER-effective managing of resources, control of financial affairs, improved personal relationships, freedom from financial worry Level of Living -...

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6 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Test Questions & Answers 2023/2024 What is the #1 priority of the person wearing the CSM lanyard? - ANSWER-Ensure the customer wait time for checking out is no more than 2-3 minuets by paging additional cashiers as needed Under what circumstances may CSM deny a refunded without contacting a member of management? - ANSWER-only a manager can deny a refund If you have suspicious non-receipted refund, what must you do? - ANSWER-Call a member of management If you are called to appro...

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5 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Exam Questions & Answers 2023/2024 In which stage of the Customer Lifecycle does the Success Plan get updated for the first time? a. Implement b. Adopt c. Use d. Onboard - ANSWER-b. Adopt Which two activities support Customer Success planning?(Choose two.) a. service ticket tracking b. adoption barrier identification c. quality control d. service delivery program management e. KPI tracking - ANSWER-b. adoption barrier identification e. KPI tracking What is the purpose ...

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26 pages

Written in 2023/2024

Grade A+

Bensuda

CSM EXAM PREP QUESTIONS & ANSWERS 2023/2024 Define Customer Success Management - ANSWER-customer success management is a form of post-sales intervention by the seller that focuses on assisting the customer to actually attain the business outcomes that were identified in the pre-sales business case What is an outcome? - ANSWER-it is the result that is attained from one or more activities What is a Business Outcome? - ANSWER-Business outcomes can be thought of as business-related target...

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4 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Exam Questions & Answers 2023/2024 Explain the key drivers creating the need for customer success - ANSWER-1. CS fills organization gaps between sales and customer support 2. CSMs provide value to customers, individual customer stakeholders, and solution providers 3. CSMs focus on the relationship between solution capabilities and customer business outcomes 4. CSMs enable customer solution competence and self sufficiency Define customer success (expected & unexpected value) - ANSW...

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10 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Exam Questions & Answers 2023/2024 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER-a. Execute assigned tasks b. Close completed work orders c. Manage assets 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER-a. Social Profile 3. Ho...

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10 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Exam Questions & Answers 2023/2024 Agile Principles - ANSWER-Individuals and interactions over processes and tools; working software over comprehensive documentation; customer collaboration over contract negotiation; and responding to change over following a plan. Agile Values - ANSWER-Focus Courage Openness Commitment Respect Successful Teams - ANSWER-Contain all necessary skillsets Be dedicated to the group with which they are working Be ready to deliver a stream of va...

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4 pages

Written in 2023/2024

Grade A+

Bensuda

CSM Test Bank In accordance with Scrum Theory, how should a group of 100 people be divided into multiple Development Teams? - CORRECT ANSWERS Understanding the product, the product vision and the rules of the Scrum framework, the group divides itself into teams. The Product Backlog is ordered by: - CORRECT ANSWERS The Product Owner with the most valuable items placed at the top. Scrum is a methodology that tells in detail how to build software incrementally? - CORRECT ANSWERS False Wh...

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9 pages

Written in 2023/2024

Grade A

ericmunenewarui

By the end of a Sprint, the Product Increment must be "Potentially Release-able". Which answer best describes "Potentially Release-able" in this context? a) All PBIs for a release must be in the product increment before it can be released b) The increment is NOT "Potentially Release-able" until the Product Owner confirms it is c) By the end of the SPRINT, the increment must be in a usable condition and confirm to the team's Definition of DONE d) We must meet the minimum Viable Produ...

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9 pages

Written in 2023/2024

Grade A+

GEEKA

Empirical process control is a Scrum principle that Is employed in situations in which the processes generate unpredictable and unrepeatable outputs. The advantages of using a cross-functional team are Improved communication between members of the team. and faster decision making Jason is responsible for resolving conflicts among Scrum Team members. What role is he playing on a Scrum project? Scrum Master The prioritized set of work to be done is known as The Prioritized...

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2 pages

Written in 2022/2023

Grade A+

YANCHY

SERVICENOW CIS - CSM (CUSTOMER SERVICE MANAGEMENT) QUALITY EXAM STUDY REVIEW SOLUTION 2022

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19 pages

Written in 2022/2023

Grade A+

smartzone