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CSM Exam Questions & Answers 2023/2024

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CSM Exam Questions & Answers 2023/2024 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER-a. Execute assigned tasks b. Close completed work orders c. Manage assets 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER-a. Social Profile 3. How do you change a field on the case form for a case created through Community? - updating record producer is possible - ANSWER-a. Update the associated record producer 4. Which of the following represent characteristics of customization? (Choose three) - ANSWER-a. Complex JavaScript b. Impact future releases/upgrades c. Require developers to maintain 5. What are the features of Customer Service Management? (Choose four) - ANSWER-a. Service Entitlements b. Real-time SLAs c. Service Contracts d. Skills based routing 6. Which are the key self-service functions of the Customer Support Portal? (Choose three) - ANSWER-a. Community b. Knowledge Base c. Service Catalog

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