CSM Test Questions & Answers 2023/2024

CSM Test Questions & Answers 2023/2024 What is the #1 priority of the person wearing the CSM lanyard? - ANSWER-Ensure the customer wait time for checking out is no more than 2-3 minuets by paging additional cashiers as needed Under what circumstances may CSM deny a refunded without contacting a member of management? - ANSWER-only a manager can deny a refund If you have suspicious non-receipted refund, what must you do? - ANSWER-Call a member of management If you are called to approve a check by cashier and suspect fraud is involved with a check, what are you required to do? - ANSWER-Call a member of management we accept out of state checks with proper identifications - ANSWER-True The store is allowed to hold customers personal items - ANSWER-False When approving a refund, the member of management or CSM must physically step into the register area before entering codes - ANSWER-true A csm or member of management is allowed to approve refunds while running another register - ANSWER-False the "cashier activity with discounts" report must be kept in the "NCR register training Manuel" for 1 week and utilized by CSM or main cashier to identify cashiers who have excessive discounts - ANSWER-True Back up cashiers may not be called unless 3 or more customers are waiting in line. - ANSWER-False