Study guides, Class notes & Summaries

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Spaans presentación sobre París Spaans presentación sobre París
  • Spaans presentación sobre París

  • Presentation • 3 pages • 2022
  • In dit document vind je de tekst van mijn Spaans presentatie terug. De tekst kan als ondersteuning dienen voor jouw presentatie. Ik heb gekozen om de presentatie te houden over Parijs. In het document is er een verhelderende opbouw terug te vinden en wordt duidelijk aangegeven wat er per onderwerp verwacht wordt. Uiteraard is de tekst in het Spaans terug te vinden en kan je helpen om op ideeën te komen.
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Samenvatting Services Marketing, ISBN: 9781526847805 Customer Service Insights (CSI) Samenvatting Services Marketing, ISBN: 9781526847805 Customer Service Insights (CSI)
  • Samenvatting Services Marketing, ISBN: 9781526847805 Customer Service Insights (CSI)

  • Summary • 45 pages • 2022
  • A complete summary of the course material from CSI. Several people have used this summary and managed to pass it.
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Samenvatting Customer Relationship Management, ISBN: 9780273774952  Customer Engagement Management (CEM) Samenvatting Customer Relationship Management, ISBN: 9780273774952  Customer Engagement Management (CEM)
  • Samenvatting Customer Relationship Management, ISBN: 9780273774952 Customer Engagement Management (CEM)

  • Summary • 45 pages • 2022
  • A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
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Report Recreation & Hospitality Pricing & Capacity (CITM2.RHP-02)
  • Report Recreation & Hospitality Pricing & Capacity (CITM2.RHP-02)

  • Exam (elaborations) • 25 pages • 2022
  • The document describes my chosen Onoma Hotel based on an extensive analysis (following all steps that were asked during the course: occupancy, Revpar, target group, adhoc, price elasticity etc.). It will be very useful for anyone who is asked to do a similar assignment on pricing and capacity. The grade of this assignment was 9/10
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Final individual report which refers to environmental impacts of tourism (CITM2 TDI)
  • Final individual report which refers to environmental impacts of tourism (CITM2 TDI)

  • Exam (elaborations) • 9 pages • 2022
  • The report focuses on the environmental impacts of tourism at three different destinations (Zanzibar, Santa Marta beaches and Mt. Everest) and combines those destinations in a literature review. Could be used as a frame of reference for similar topics. The final grade of this report was 9.2/10
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Extensive Summary of Tourism Contexts (TOCO) Extensive Summary of Tourism Contexts (TOCO)
  • Extensive Summary of Tourism Contexts (TOCO)

  • Summary • 36 pages • 2022
  • This document provides a rather extensive list of all necessary information, contexts, concepts and terms that are needed in order to understand this subject. The topics such as environmental/economic/social impacts are described and afterwards the list of all concepts if given.
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chapter 8 for tourism business - BUas chapter 8 for tourism business - BUas
  • chapter 8 for tourism business - BUas

  • Summary • 5 pages • 2022
  • chapter 8 for tourism business
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CSI EXAM 1, 5, 8, 9, 10 CSI EXAM 1, 5, 8, 9, 10
  • CSI EXAM 1, 5, 8, 9, 10

  • Summary • 17 pages • 2022
  • CSI exam chapters 1, 5, 8, 9, 10 (chapter 5 is the same as chapter 2 in the fourth edition of the book). A lot of pictures and examples are given in this summary. English is easy to understand.
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CSI EXAM chapters 1, 5, 8, 9, 10 (5 same as chapter 2 in the fourth edition) CSI EXAM chapters 1, 5, 8, 9, 10 (5 same as chapter 2 in the fourth edition)
  • CSI EXAM chapters 1, 5, 8, 9, 10 (5 same as chapter 2 in the fourth edition)

  • Summary • 17 pages • 2022
  • Services Marketing book chapter 1,5,8,9,10 of the 3rd edition of the book > this is the same as the chapters 1,2,8,9,10 in the 4th edition. It has pictures and explanations from the powerpoints of the CSI module. I used a lot of examples in my summary to make the material more clear for you. Written in english, it is not too difficult to understand.
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