Service operations
Washington State University - Pullman Campus
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Lesson 1 Service Operations
- Class notes • 4 pages • 2020
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These are notes to the first class of Service Operations. 
In this class, we are looking at: 
- Customer Expectations
- The Rental Concept
- Categories of the rental concept
- Categories of service
- Forces that are transforming the service sector
- Perspectives of Service
- Duties of a Service Operations Manager

/ All the best!
Class notes
Lesson 1 Service Operations
Last document update:
ago
These are notes to the first class of Service Operations. 
In this class, we are looking at: 
- Customer Expectations
- The Rental Concept
- Categories of the rental concept
- Categories of service
- Forces that are transforming the service sector
- Perspectives of Service
- Duties of a Service Operations Manager

/ All the best!
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Fear of missing out? Then don’t!
Do you wonder why so many students wear nice clothes, have money to spare and enjoy tons of free time? Well, they sell on Stuvia! Imagine your study notes being downloaded a dozen times for $15 each. Every. Single. Day. Discover all about earning on Stuvia
Do you wonder why so many students wear nice clothes, have money to spare and enjoy tons of free time? Well, they sell on Stuvia! Imagine your study notes being downloaded a dozen times for $15 each. Every. Single. Day. Discover all about earning on Stuvia