Class notes
Lesson 1 Service Operations
- Course
- Service operations
- Institution
- Washington State University - Pullman Campus
- Book
- Service Management
These are notes to the first class of Service Operations. In this class, we are looking at: - Customer Expectations - The Rental Concept - Categories of the rental concept - Categories of service - Forces that are transforming the service sector - Perspectives of Service - Duties of a Service Ope...
[Show more]