Final exam phlebotomy practice
test questions and answers
The term "phlebotomy" is derived from greek words that, literally translated, mean to -
Incise a vein
Which of the following is not a phlebotomist's duty? - Starting intravenous (IV) lines
Which of the following is not a proper telephone protocol? - Hanging up on angry
callers
Patients who can get to the lab or doctors office on their own are called - Ambulatory
(outpatient)
True or False? Acknowledging a patients beliefs, customs, knowledge, and attitudes
exemplifies diversity awareness. - True
True or False? A phlebotomist who gets the specimen for the doctor even if he or she
must take shortcuts and save time is exhibiting integrity. - False
All of the following are reasons for the phlebotomy today except? - Exsanguination
True or False? Phlebotomy is accomplished by venipuncture and or dermal puncture. -
True
True or False? Components of communication consist of verbal, non-verbal and active
listening skills. - True
A phlebotomist is a person who - collects blood for laboratory tests that are necessary
for the diagnoses and care of patients
An "In-patient" is considered - non- ambulatory
An "Out-patient" would be seen in - A hospital and a Dr. office
An example of "In-patient" care is all of the following except? - health clinics
Promoting good public relations is a part of the phlebotomist's role because - A
phlebotomist is a representative of the laboratory
Good Public relations promotes a harmonious relationship with visitors, staff, and
patients
, The patient often equates blood drawing experiences with the caliber of overall care
received while in the hospital
Coagulation is the study of - the ability of blood to form and dissolve clots
Microbiology analyzes body fluids for microorganisms primarily by means of - culture
and sensitivity (C&S)
A type and cross match is performed in the - immunohemotolody or blood bank
True or False? A Sentinel event is an unfavorable/unexpected event that results in
death or serious physical or psychological injury and requires immediate investigation. -
true
The abbreviation for a voluntary, nongovernmental agency that requires healthcare
organizations to have a quality assurance program inplace is the - JCAHO
Information that can be found in a procedure manual include all of the following except?
- patient laboratory results
Which organization provides laboratory inspections and proficiency testing? - College
of American Pathologists (CAP)
All of the following represent a quality assurance procedure except - keeping a record
of employee sick leave
AN example of a quality assurance indicator is - the contamination rate for blood
cultures will not exceed the national contamination rate
All of the following are principles of total quality management except? - reduction in
staff
Which pre-analytical factor that can affect validity of the test results is not always under
the phlebotomist's control? - patient preparation
A specimen was mislabeled on the floor. You are required to fill out an incident report
form. What information would you not include? - Suggestion for new guidelines
Examples of quality control are all of the following except - filling out your time sheet
daily
Quality control protocols prohibit use of outdated evacuated tubes because: - additives
that prevent clotting may no longer work
specimens collected in these tubes may yield erroneous results
test questions and answers
The term "phlebotomy" is derived from greek words that, literally translated, mean to -
Incise a vein
Which of the following is not a phlebotomist's duty? - Starting intravenous (IV) lines
Which of the following is not a proper telephone protocol? - Hanging up on angry
callers
Patients who can get to the lab or doctors office on their own are called - Ambulatory
(outpatient)
True or False? Acknowledging a patients beliefs, customs, knowledge, and attitudes
exemplifies diversity awareness. - True
True or False? A phlebotomist who gets the specimen for the doctor even if he or she
must take shortcuts and save time is exhibiting integrity. - False
All of the following are reasons for the phlebotomy today except? - Exsanguination
True or False? Phlebotomy is accomplished by venipuncture and or dermal puncture. -
True
True or False? Components of communication consist of verbal, non-verbal and active
listening skills. - True
A phlebotomist is a person who - collects blood for laboratory tests that are necessary
for the diagnoses and care of patients
An "In-patient" is considered - non- ambulatory
An "Out-patient" would be seen in - A hospital and a Dr. office
An example of "In-patient" care is all of the following except? - health clinics
Promoting good public relations is a part of the phlebotomist's role because - A
phlebotomist is a representative of the laboratory
Good Public relations promotes a harmonious relationship with visitors, staff, and
patients
, The patient often equates blood drawing experiences with the caliber of overall care
received while in the hospital
Coagulation is the study of - the ability of blood to form and dissolve clots
Microbiology analyzes body fluids for microorganisms primarily by means of - culture
and sensitivity (C&S)
A type and cross match is performed in the - immunohemotolody or blood bank
True or False? A Sentinel event is an unfavorable/unexpected event that results in
death or serious physical or psychological injury and requires immediate investigation. -
true
The abbreviation for a voluntary, nongovernmental agency that requires healthcare
organizations to have a quality assurance program inplace is the - JCAHO
Information that can be found in a procedure manual include all of the following except?
- patient laboratory results
Which organization provides laboratory inspections and proficiency testing? - College
of American Pathologists (CAP)
All of the following represent a quality assurance procedure except - keeping a record
of employee sick leave
AN example of a quality assurance indicator is - the contamination rate for blood
cultures will not exceed the national contamination rate
All of the following are principles of total quality management except? - reduction in
staff
Which pre-analytical factor that can affect validity of the test results is not always under
the phlebotomist's control? - patient preparation
A specimen was mislabeled on the floor. You are required to fill out an incident report
form. What information would you not include? - Suggestion for new guidelines
Examples of quality control are all of the following except - filling out your time sheet
daily
Quality control protocols prohibit use of outdated evacuated tubes because: - additives
that prevent clotting may no longer work
specimens collected in these tubes may yield erroneous results
